benito casavos? margarita -- danette lambert? nancy cross? catherine from family service agency. the veterans equity center -- and robert webber. next speaker? >> i am dennis scary. i stay in a private s.r.o. hotel. action needs to be taken to educate and train these people for the best of our hotels. you get home late at night and your arms are full of packages. the desk clerk brought me in and said that i forgot my keep. i said i just needed help with the door. she said i could not forget my key or she would not let me in. other residents have been refused entry. and some are more limited ability that i am. sometimes our tourist stuck in the elevator? they could have released this from the basement. i have instructions to press the call button, and the door will be released by remote control. who is there with the door not able to open. they say, i have used myself on -- the desk clerk -- i have to coordinate this and let them in. where is the task -- to pass key and tell them. they are lucky that i was there. >> the next speaker? >> good afternoon. i am karen fission. i am now