my name is benson nadal. i've been the program director for the ombudsman office here in san francisco since the end of 1986. so i take the long view and i don't live in the past, except to regret the loss of so many small-skilled nursing facilities throughout san francisco. and so our focus, under federal and state law, is to visit and advocate for all of the residents and all of the skilled nursing facilities, all of the assisted living facilities and the board and care homes, which you know are hemorrhaging in terms of loss, not only for elderly, but people in the system. so our offices all over the place in terms of advocating for beds to be kept, but also more than counting beds, it's the quality of the care that our office has always been focusing on. our offices went to st. luke's skilled nursing facility, as well as the sub-acute unit years ago, when there were almost 40 residents in the sub-acute unit, some with m.s., some with a.l.s., some on trach, all on vent, around-the-clock, and the care was ex