. >> the blame erican business education, whether it is harvard preschool or wharton or berkeley or stanford, they all teach the same thing. and they all teach business administration as essentially a cost minimization model, you know, here are your various variables you play with, what you do is you analyze the data, you find out where pockets of costs are that you don't really need, you eliminate them to improve margins, and the interestingly enough and i have written business school cases and taught business school cases and i have learned from business school cases. i have done all three. growth of the top line is never discussed, it is always assumed, it is always assumed that they give you the company sales figures for last year, thi year, and/or the last ten years, and the next ten years, and so you take the top line for granted and then you work on the costs to minimize the difference between the top line and your costs. when you do that in the automobile business, you automatically start taking away customer excellence. >> rose: and in our second segment joining bob lutz is elan mus