then the other thing, too, is bernice casey, she received a certified letter maybe about 8 months agowhere one of the shelter residents felt intimidate intimidated by the staff and one of their complaints dropped. and also the shelter monitoring committee has one person not receiving that and is overran by service providers and city employees. >> thank you. >> is there any other public comment on this item? seeing none, public comment is now closed. i'm going to call back ms. crumb from h.s.a. story. my apologies. >> no problem. >> if you could just finish where you left off. a>> okay. i was speaking about case management services. 1/3 of the clients are cap clients and they are assigned to either an eligibility worker or they can work with the team which does asezmentes. and so not -- which does assessment, so not all the clients require case management. but once again, it's been noted by the shelter monitoring committee that when we began with the shelter monitoring committee and progressed to the standard of care, it was not and has not since the inception been a fully funded manda