>> not yet. >> the better business bureau says other complaints against match and tinder include fake subscriptions. the key here, proceed with caution. >> yes. >> there are, the better business bureau gives some tips if you are looking on dating websites, basic things. protect your identity. don't use your name, birthday. as grueling as it, read terms, conditions, look at the refund policy. cancellation. check to see if criminal background checks are run. typically they're not. >> you have no idea who you are talking to. don't give money or take money. >> yeah, kendis. >> gave money on my j date profile last week. and my farmer's only profile. also gave date of birth. christian mingle. also gave date of birth. christian mingle. show me the carfax? now the car you want and the history you need are easy to find. show me used minivans with no reported accidents. boom. love it. [struggles] show me the carfax. start your used car search and get free carfax reports at the all-new carfax.com. if parts a and bcare and want more coverage. guess what? you could apply for a medicare supplement

you have been talking with the better business bureau. >> reporter: lucy, we have better business bureau telling us they've had about 65 complaints come in state attorney general says simply this company did not keep its promise and is going so far as to call this a scam. it looked like the next million dollar idea and athletic shirt that changes color based on body temperature. the idea pitched on kick starter the west chester based company radiate athletic hoped to raise $30,000 to begin manufacturing. but $30,000 didn't come in. $579,000 did and that's when the trouble started. >> the complaints say that people never received the shirts and when they requested refunds, those people who believe they ordered a shirt, they weren't able to get them. >> today pennsylvania attorney general josh shapiro announced a settlement with radiate to the 1600 consumers who never received shirts and to others who said the shirts just didn't work. >> people were promised t shirts. they paid their money over and then the goods were never delayed delivered. we'll go after scammers whether it's millions o

. >>> a heads up on the better business bureau. why the i.r.s. may call fios is not cable. we're wired differently. maybe that's why we've been ranked highest in customer satisfaction by jd power 4 years in a row. and now you can love fios too. get 150 meg internet, tv and phone. all for $79.99 per month, for the first year with a two-year agreement. it's the only internet with equal upload and download speeds. cable only offers upload speeds that are a fraction of the download speeds. plus get hbo for a year and free multi-room dvr service for two years. and verizon wireless customers can stream tv on the fios mobile app, data-free. get the best. go to getfios.com >>> you're watching "news 4 today." >>> one week after this now infamous video went viral, united airlines says it's changing its policy when it comes to bumping passengers for crew members. must-ride bookings for employees will have to be made at least an hour before departure. united says

you've been talking with the better business bureau. >> reporter: we have indeed, lucy. according to the better business bureau 65 explains came in. state attorney general announce add settlement but the lesson here to be very careful about the type of things you fund. you never know where that next million dollar idea might come from and who wouldn't want to be a part of it? but when people pitch us ideas, how do we separate the homeruns from, well, the strike outs? >> when a company called radiate athletics out of west chester launched an online kick starter campaign to raise $30,000 to make an athletic church that changed colors with body temperatures it looked to be a homerun. 8500 people stepped up to the plate and bought half a million dollars in kick starter donations. but as soon as the money started pouring in, the better business bureau says so did dozens of complaints. >> the complaints say that people never received the shirts and when they requested refunds, those people who believe they ordered a shirt they weren't able to get them. >> reporter: today pennsy

the better business bureau director is joining me. i'm sure this is worrisome for you. when it comes to tax time, how do people know if they've been the victim of a scam like this? >> with these scams, often people don't know until the irs rejects their return and they reject it because somebody else has filed. >> how do you prevent them from getting your refund? >> they're going to do what they're going to do. protect yourself as you would with any identity theft situation. make sure you're protecting your social security number, don't click on links or open attachments. you may receive phishing e-mails related to that. >> why do you think these kind of tax scams are so popular after we've been hearing forever about phishing e-mails? >> as a matter of fact, 25% of the scams reported related to tax scams and these go on all year long where people receive calls harassing them pretending to be the irs, threaten them with arrests, that sort of thing. >> who is most vulnerable? >> surprisingly, most people believe it's the elderly but what we see is that young people are fo

. >> emma fletcher, thank you so much for joining us from the better business bureau. >>> more than 2 million people take to the skies every day in the united states and that number is expected to rise, translates into more jobs, of course. kate rogers is at love field in dallas where southwest airlines is hanging out the help wanted sign. >> reporter: with 20 years on the job at southwest as a ramp agent, sean parker says he's hoping for 20 more. >> i'm responsible for making sure the passengers' luggage gets transported to the proper destinations. i'm responsible for making sure the aircraft gets turned on time and responsible for safety of me and the fellow crew around me. >> reporter: at southwest, long tenured amp agents can make around $30 an hour with the opportunity for overtime. the company currently employs some 19,000 ground workers and hyd hired only about 2.5% out of the applicants in 2016. >> we are picky. we hire for attitude and train for skill. >> reporter: the perks for ramp agents like sean parker include free travel for themselves and their families, 401(k) matches

here is advice from the better business bureau. real businesses never ask for your banking information on survey. never, ever. the biggest red flag when is the last time you saw lowe's or home depot or wal-mart was giving you $50 for anything? it doesn't happen. michelle: thank you. people ran for their lives as the earthquake rocked chile. no deaths or serious damage have been reported. earthquake falls on the two-year anniversary of more devastating quake in nepal. the crews helped out with the rescue efforts. >> covering metro now at 4:00, the largest union is calling on the transit authority to stop contracting out the paraservices. gathering outside they cused the contractors of arriving late and missing trips booked in advance. it was a weeking that the wiedefeld unveiled a plan calling to contract out new job for services. 11% of units are for sale and the others are for respect. the trump condo is three times higher than the similar building downtown. trump tower is sitting on the river. furious wells fargo shareholders yel

other consumers have filed complaints with the better business bureau, they, too, say they didn't receive magazines they paid for and they complained about high-pressure sales tactics. the bbb gave them an f rating. we made contact and they refunded james' money. they said there was a simple error with james' order being entered into the system. they said anytime this happens we are more than happy to assist the customer in making that right. we had questions about the f rating from the bbb, but ps circulation didn't answer them. if you have a concern, give us a call or log onto nbcbayarea.com. get it in writing, get a contract, that way you can follow up if they don't deliver. >> thank you, chris. >>> we have a recall to tell you about. the maker of hunts chili kit could have salmonella in the pacts. there have been no results of illnesses. >>> snail mail with a twist. the u.s. postal service has a new service called inform delivery. you'll get an e-mail each morning with photos of the front side of the mail that's going to be delivered to you that day. the service is available in some p

you have to go to better business bureau and search for comments.s on the d.c.buses.com site didn't look real to us. we couldn't verify them. that is not legitimate. you have to call around and get good referrals. larry: another question. how does it happen? say he shuts down this, he could start another one tomorrow. we could start one and start operating. kimberly: you could. some accuse him of doing that. it is important to do research and not trust shiny, fancy website. larry: the attorney general is going to look into this. what precautions are in the system to make sure that they are licensed and legit? kimberly: that is you have to be licensed to operate. the department of motor vehicles in virginia is investigating that. but i'm glad you brought that up. use a credit card. at least you have protections there. these folks didn't. they wreck check -- wrote checks and the money is gone. michelle: at least that you can learn from. now the an update on this horrifying incident in arkansas. church bus driver will not be charged after a 4-year-old

. >>> we have a warning this morning from the better business bureau. it turns out that the irs may call you after all. a new law lets the irs use contractors to clelkt unpaid tax collector and a scammer. the irs and the debt collection company will both send a let tore the taxpayer first. debt collectors will be able to identify themselves as contractors of the irs collecting taxes, but if the caller asks you to pay them directly, that's a scam. you're required to pay the irs directly ask not anyone else. >>> and if you have any questions about your taxes, head to our nbc washington app. search tax tip. our consumer reporter susan hogan always working for you. she put together a bunch of information to help you out. >>> the city of hyattsville will decide whether it will become a sanctuary city. president trump signed an executive order that cuts off federal money to sanctuary cities. that could mean a loss of $20,000 in federal grant money. the city will hold a final vote on the tonight. >>> and today is the first weekday commute during metra's newest

now, if you're considering signing up for a travel club, the better business bureau says do your homeworkarch the company before you give them your money. get everything in writing and know how you can cancel and how long you're locked in. when you do pay, use a credit card to dispute charges if you ever need to. so that's very important. all right? >> they have them on the beach, in the sun, feeling great, thought, why not? >> yeah. come on. >> those travel cubs, so appealing. doesn't take much to lure you in. >> and lured in, locked in, you're done. folks, we got their money back. to our recovery counter, where we stand, $425,464 back to our consumers. glad to do. >> if you have a problem, let us know. the best way to reach us, right on your screen and we'll respond to you. >>> working on several new stories for nbc 10 news at 5:00. >> up next all new at 5:00, two delaware airmen charged with sex trafficking. >> where they're accused of buying the victim and how they allegedly kept her on base for months. >>> plus, new life on easter morning. a chester county church shattered by a storm

. >> the better business bureau says don't be surprised if you get a call from the irs and but be prepareds a new agency that lets an agency call you to collect debts, but the scammers are out there too. here's how to tell the difference. if the caller asks you to pay them directly, red flag. the irs requires you to pay them, not an individual over the phone. >> if you have questions about your taxes or when you'll get that refund, head to the nbc washington app, search tax tips. our consumer reporter susan hogan has put together a ton of information that will surely help you out. talking about, i was telling pat how my car was coated with pollen until that nice rain came along. >> got a little bit of a bath. >> a lot of a bath for a lot of folks, it's welcome relief for the sinuses and suffering for your eyeballs. >> and we need more. >> we do. we've got a pretty good chance over the weekend. between now and then the pollen count will start building. the sky's clearing out over reston. sunshine breaking out. the blue sky, the dulles toll way, all on dry pavement. right now, storm team 4 r

other consumers have filed complaints about ps circulation with the better business bureau. they, too, say they didn't receive magazines they paid for and complained about high pressure sales tactics. bbb gives ps circulation an f rating. we contacted ps circulation and it refunded james's money. the company said there was same error when james's order was entered into the system. it went on to say that any time this happens we are more than happy to assist the customer in making the situation right. ps circulation did not answer questions about the f rating with the bbb. if you have a consumer complaint, call us. 888-9 t 888-9 888-996-tips. >> coming up, carbon monoxide poisoning could kill within minutes. the steps you need to take to keep your family safe. cabononode ak ts urho? tus o, mt >>> are you ready if a carbon monoxide leak hits your home? many of us are not. it is a silent killer. you can't see it, can't smell it. carbon monoxide kills 10,000 people a year. >> just this weekend a group of kids playing in a hotel pool were poisoned by the gas. they had no idea wha

in addition to better business bureau, look at your state fraud division, most attorney, state attorney general offices have division that looks consumer fraud. and some actions, some states have brought legal action and n against certain chains within their state that where they have perpetrated that of behavior. on the federal side, my office doesn't do that kind of investigation, but the inspector eneral for tax administration tigda, treasury tax inspector administration. they have a website, you can ind where to report that and they may investigate. they get a report, they catalog it. when they see a number of eports about a particular entity, it may be worth while to bring on an investigation. here is also a criminal investigation division of the i.r.s. and fraud referral line there, you can also report there. i think if you have the time, those uld do all of thin often consumer branch of the attorney general's office in many states on these things. host: to judnespringfield, massachusetts. judy, good morning. caller: good morning. i have a question. elderly mothermy alzshgheimers.

. >> according to the better business bureau, 81% of all consumers say it is frustrating to be placed while waiting for customer service. >> now the bbb is launching a free mobile app that will let people text businesses free of charge. so far it is launching in los angeles as well as silicon valley with more cities to come. >> for more we're joined by steve mac farland. >> good morning. >> thank you for coming in. >> tell us how this works. what can we do so we don't sit on hold and we're not frustrated and annoyed. >> for a hundred years, bbb has been around and we have adapted a lot of tools to merge consumers with businesses and vice versa. software and other tools and snail mail, a lot of different types of tools. today it is bbb now. it is allowing you an easy method to be able to communicate on your smart phone, android or iphone with businesses directly and businesses back to you with no waiting online, no mail, and no waiting for an e-mail. >> i love the idea. where did this idea come from. >> it came from -- we had a restaurant and we saw that people were coming in. when the

. >> reporter: better business bureau says most know scammers are cloning facebook pages and target ago this person's facebook family and friendlys. it is forcing conn artists to get more creative hitting target from his several directions. >> you should never pay money to receive money. >> reporter: michael knows this and glad he didn't fall for the scam. to avoid being contacted by one of these scammers experts suggest changing your security features on facebook so strangers cannot see your photos, profile or friendlys. reporting for three on your side, i'm jim donovan. >>> we're safe and sound here on planet earth after a giant asteroid swept right past us this morning. >> by cosmic standard it was very close, now these radar images of asteroid 2014j025 were captured tuesday from nasa's gold stone deep space communications complex. the peanut shaped mile wide asteroid rotates every five hours. it will be within 1.1 million miles of earth, and experts say you can look for it over the next two nights. >>> all right. meteorologist kate bilo joining us now, certainly cooler out there kat

. >> reporter: better business bureau says most of us know scammers are cloning facebook pages, stealinghotos and target ago this person's facebook family and friendlys. it is forcing conn artists to get more creative hitting targets from several directions. >> you should never pay money to receive money. >> reporter: michael knows this and glad he didn't fall for the scam. to avoid being contacted by one of these scammers, experts suggest changing your security features on facebook so strangers just can't see your photos, profile or friendlys. reporting for three on your side, i'm jim donovan. >>> still ahead on "eyewitness news" a baby boom of the cutest kind, see how the birth of these adorable cheetahs could be the saving the world 's fastest land animal from disappearing forever. >>> later we will hear from a woman who surround burns from her fit bit and she only had warn that device, fitness tracker, for two weeks, we are back in a kind of like this look. i'm calling it the "name your price tool" phase. whatever. >>> well come back. saving the cheetahs these adorable cubs are part

and check with the better business bureau and your state's attorney general's office., we spoke with marshall, whose hoa is trying to decide what to do about a vacant property in the community. we'll follow marshall's story and update you when there's a resolution. most people, though, are on the other side trying to decide if they should buy in an hoa neighborhood. here's what you need to do. request all relevant information to review and know the rules before you buy. get the financial information. make sure they're solvent with hoa. ask if there's been any assessments in the past or any scheduled in the future, guys. and make sure you get a copy of the covenants, conditions and restrictions. these are the rules that you will live by in your community. see if you can get a past history of the minutes of the hoa. find out if there has been any construction defect litigation in the area where you're buying. and by the way, ask what the insurance covers as it relates to common areas, that being the walls and where your property is located. that's it for today. be sure t

. >> better business bureau say most know by now that scammers are cloning facebook pages, stealing photosnd target ago this person's facebook family and friendlys forcing conn artists to get more creative hitting targets from several directions. >> you should never pay money to receive money. >> reporter: michael knows this and glad he didn't fall for the scam. to avoid being contacted by one of these scammers experts suggest changing your security settings on facebook so strangers cannot see your photos, profile or your friend s list. speaking of on line security facebook is working to protect users sensitive information by making pass word useless. the social media giant is testing an account recovery program that uses your facebook profile to verify your identity. for instance you may have to recognize photos of facebook friend to log into other accounts. this does in the replace pass word yet but facebook say it is a step to getting rid of them. >>> we have seen some shocking video of runaway tires before. >> but this time tire seems to have a mine of its own, check this out, from sou

other consumers have filed complaints about ps circulation with the better business bureau.y, too, say they didn't receive magazines they paid for, and complained about high pressure sales tactics. the bbb gives ps circulations an f rating. we contacted s circulation and it refunded jam' money. the company told us there was a simple error when his order was entered into the system. it went on to say in a statement that any time this happens, we are more than happy to assist the customer in making the situation right. ps circulation did not answer our questions about its f rating with the bbb. if you have a consumer complaint, call us. the 888-996-tips or nbcbayarea.com/responds. >> thank you very much, chris. >> 5:26 right now on your monday. we're talking about the fact that today's opening day for the oakland a's here in the bay area. now, will the sun shine down on it. vianey arana, what do you have cooking? >> i don't want to give too much away, but maybe. you have to stick around after the break. if you're waking up, 50s across the board. a little breezy. grab a light s

other consumers have filed complaints about ps circulation with the better business bureau, they, too, said they didn't receive magazines they paid for and complained of their sales tactics. we contacted ps circulation and it refunded james' money. the company told us there was a simple error when james' order was entered into its system. it went on to say in a statement that any time this happens we are more than happy to assist the customer in making the situation right. ps circulation did not answer our questions about its "f" rating with the bbb. if you have a consumer complaint, call us. >> thank you. >> we're expecting a gorgeous day here across the bay area, but you might want to think twice before you go to the beach. >> coming up next, the reason goers need to be extra cautious along the coast today. >> and an alert this morning inside contra costa county community as vandals hit residents right where i'm standing. i'll tell you two things police want you to do before you walk out the door. you're going to be hanging out in here. so if you need anything, text me. do you play?

>> the national advertising division of the better business bureau has been around for 50 years.nd they do a darn good job of policing that area. i don't think too many companies ever admit wrongdoing. they just continue the program. but it is a private mechanism to review a police advertising. two for two for one, the bigger concerned they are as it's more of a philosophy, guideline. i know it's the executive order so it the rule. but i think it's going to slow down all rule-making as a general matter. go back to my debate with mike about what they do with the nsc role. there's a number of guidance is that haven't been finalized yet. said people really can't start until labels there shouldn't until those guidances are finished. the question is how quickly will fda be able to finish the guidance comic get it through omb and then get it back out. that could take months if not years. so there will be a political philosophical barrier with a two for one. i'm not sure it will actually be a two-for-one. >> i will add a footnote, which is a certifiable not require formal rulemaking for

>> the nad of the better business bureau has been around for 50 years. and they do a darn good job of policing that area. i think they discontinue the ad program. but it is a private mechanism to, if you will, police advertising. i think the bigger concern there, it is more of a philosophy. it's a guideline. i know it's an executive order. so it's a rule. i think it's going to slow down all rulemaking as a general matter. there is a number of guidance that's haven't been finalized. people really can't start printing the labels until they're finished. and the question is how quickly will fda be able to finish the guidance, get it through omd and then get it back out? so there will be a political fife sofkal barrie we are that two for one. i'm not sure it will be a two for one actually. >> and i'll just add a footnote which is hr-5 requires formal rulemaking and would require formal rulemaking for major guidances which the food companies in this room will depend on whether it's to implement fisma or updates in the nutrition facts panel and so on. >> i thin

>> the national advertising division of the better business bureau has been around for 50 years and doa darned good job of policing that area. i do not think to many companies ever admit wrongdoing, they just discontinue the advertisement program. it is a private mechanism to police advertising. one, thehe two for bigger concern is that is more of a philosophy, the guidelines, i know it is an executive order so it is a rule. i think it will slow down all rulemaking as a general matter. let's go back to my debate with mike about what do they do with the rule. a number of guidances that have not been finalized yet. people cannot start printing those labels, or should not come until the guidances are finished. how quickly will the fda be able to finish the guidance and get it through omb and back out? they could take months if not years. there will be a political philosophical barrier with that two for one and i am not sure it will actually be a two for one. >> hr5 when not only require formal rulemaking for major rules, it would require formal rulemaking for major guidances which many of

do better business bureau searches. i would google a company online. and the best place to find information is through the u.s. department of transportation. vo: learn how to protect your belongings. visit protectyourmove.gov the dinosaurs' extinction... got you outnumbered. don't listen to them. not appropriate. now i'm mashing these potatoes with my stick of butter... why don't you sit over here.