. >> so how does betty barnes really feel about the communications confusion over her powerless neighborhood? >> i don't need anymore excuses. get the job done. get somebody here who will do it. import them from anywhere, canada, texas, afghanistan. >> wreckage here is extraordinary. snapped utility poles, downed wires, and a neighborhood of 1400 customers who are getting increasingly fed up with pepco's communication failures. >> . >> it's really frustrating because we don't have power. i wish they would get their act together. >> i got a robo call and i got the notification on my app that there were no power outages anymore in my area. >> so pam miller and her elderly mother canceled their hotel reservations for the rest of the week. >> i canceled my hotel reservations and took her back to her house, neither one of us had power. >> they are not communicating properly with their public. >> the residents here are still in the dark. probably because of a secondary outage. one that has since been recorded. in silver spring, ann degree jay mccarren, 9news now. >> thomas graham joined me on 9new

. >> so how does betty barnes really feel about the communications confusion over her powerless neighborhood? >> i don't need anymore excuses. get the job done. get somebody here who will do it. get them from anywhere. >> the wreckage is extraordinary. snapped utility poles, downed wires, and a neighborhood of 1400 customers who are getting increasingly fed up with pepco's communication failures. >> it's really frustrating because we don't have power. i wish they would get their act together for that. i am trying to be patient. >> i got a call and the notification on my app that there were no power outages anymore in my area. >> so pam miller and her elderly mother canceled their hotel reservations for the rest of the week. >> i took her back to her house, came back to mine, neither one of us had power. communication in power kills. they are not communicating properly to their public and we need to be dealt with honestly. >> reporter: i just got off the phone with, p epco vice president of customer care. here's how he explained these outages that are being suffered by the neighborhood of sil