. >> before she died, betty lou gave her daughter susan the house they shared for 20 years. it's surrounded by gardens, filled with memories and now in need after big repair job. >> my hardwood floors started buckling. >> there was a buckled pipe underneath her kitchen and water everywhere. >> i was shocked. i had no idea there would be that much damage. >> workers ripped out floors in the dining room, kitchen, living room and even cabinets had to go. state farm insurance agreed to pay just under $25,000 for the repairs. and sue figured everything would work out fine. but it didn't. >> the check was made payable to sue bensinger and bac home loan services. >> that's where the trouble occurred. state farm had written the check to sue and her mortgage lender, bank of america. the bank cashed the checks. promising to dole out moneys as repairs were done. however here's the first check made out to sue's mother, betty lou. >> i told her she died. this is a check in my mother's name, not my name and i'm unable to cash it. >> the bank issued another check made out to sue and her mo

. >> before she died, betty lou gave her daughter susan the house they shared for 20 years.ded by gardens, filled with memories and now in need of a big repair job. >> my hardwood floors started buckling. >> contractors found a broken pipe underneath her kitchen and water seeping everywhere. >> i was shocked. i had no idea there would be that much damage. >> workers ripped out floors in the dining room, kitchen, living room and even cabinets had to go. state farm insurance agreed to pay just under $25,000 for the repairs. and sue figured everything would work out fine. but it didn't. >> the check was made payable to sue bensinger and b.a.c. home loan services. >> that's where the trouble began. state farm had written the check to sue and her mortgage lender, bank of america. the bank cashed the checks. promising to dole out moneys as repairs were done. however here's the first check made out to sue's mother, betty lou. >> i told her she died. this is a check in my mother's name, not my name and i'm unable to cash it. >> the bank issued another check made out to sue and her m

since betty lou's name was on the loan. sue could not assume the loan z she says that the bank won't take her loan payments anymore. >> soy actually got nervous they might try to take the house away from me. >> sue simply paid off the mortgage entirely. but just $17,000 left on the loan. however, that didn't help. bank of america still said it had to put betty lou's name on the check. >> i was losing sleep over this, ways getting very nervous ways never going to see this money. >> months went by. repairs were left undone, floors ripped out. nearly $25,000 still sitting at the bank. >> i contacted 7 on your side. just out of desperation. >> we contacted bank of america. executive offices agreed to look into her face. and -- case. within weeks the log jam broke. bank of america found a way to issue the check in sue's name. the bank telling us we truly apologize for her experience with the bank and trying to get the proceeds. >> without 7 on your side... i won't have that check. i'm so grateful. i am so grateful. >> and that i

bank of america still said it had to put betty lou's name on the insurance check. >> i was getting nervouso see this money. >> months went by, the house repairs were left undone, floors ripped out, nearly $25,000 still sitting at the bank. >> i contacted "7 on your side" out of desperation. >> we contacted bank of america. the bank executive office has agreed to look into her case and within weeks, the logjam broke. bank of america found a way to issue the check in sue's name alone the bank told us, we truly apologize her experience with the bank. >> without "7 on your side"... i still wouldn't have that check. i am so grateful. >> bank of america says the situation was complicated by the fact she owned the house but not the loan. however, the bank should have tried harder to resolve the matter quicker. we do thank the folks at bank of america to get it all settled. >> coming up next, latin flavor. ♪ >> a traveling exhibition celebrating latinos in americicc ah yes. there it is. the "mystery spot". not a mammal in this household is willing to lay claim to its origin. we may never know. let