. >> case manager beverly gillmore is the primary link to the rest of the world for the inmates. >> icame from the south. i was so protected and so green when i came here. and when i started learning more about the needs of offender population i thought why can't i be an advocate for them? on a daily basis they will send letters to me or notes requesting information, maybe complaining, or some of them just telling me have a nice day miss gilmore. and that's nice. because it's better than getting cussed out. >> one of gilmore's inmates is lukuman aderibigbe. >> i'll say, hey, lukuman, are you okay, mon? and i'll go, oh, miss gilmore, you okay, mon? i enjoy that time with him. when i can understand him. he gets to talking fast and i say, slow it down, buddy. >> but despite gil more's best efforts, aderibigbe has been a challenge for corrections staff. >> his acting out has just been extreme. such as maybe he didn't get an apple in his lunch, or an officer or anybody will be glad to go get the apple and take it to him but he would react to that by banging and banging and throwing things