. >> case manager beverly gillmore is the primary link to the rest of the world for many confinementhe south. i was so protected and so green when i came here. and when i started learning more about the needs of offender population i thought why can't i be an advocate for them? you know if i tell you i will, i will. tell me i'm the best. >> yeah, yeah, yeah. >> on a daily basis, they'll send letters to me or notes requesting information. maybe complaining or some of them just telling me have a nice day, miss gilmore. and that's nice. because it's better than getting cussed out. >> one of gilmore's inmates is lukuman aderibigbe. >> what's going on with you, man? >> i'll say, hey, lukuman, are you okay, mon? and he'll go, oh, miss gilmore, you okay, mon? i enjoy that kind of talk with him. when i can understand him. he gets to talking fast and i say, slow it down, buddy. >> but despite gilmore's best efforts, aderibigbe has been a challenge for corrections staff. >> his acting out has just been extreme. such as maybe he didn't get an apple in his lunch, or an officer, anybody, any unit