i want to recognize we have missed beverly upton hear from the san francisco domestic violence coalition. do you want to wait? we can wait, then. if we could have the next presentation. thank you, officer ha. >> you are welcome. >> good evening, commissioners. i am a policy analyst. and thank you for holding this hearing and i look forward to further discussion about language access. a little bit of background -- four years ago, this commission passed dgo 5.20 in collaboration with over 20 organizations. at that time, we said that the easy work had been negotiating a 14-page document. the real hard work would be implementing it. here we are a few years later and there are many things we can be proud of. shortly thereafter, community organizations continue were the with the police department. which produced a great video on training for officers in collaboration with the department. which produce an officer reference guide on language access. many different forms were translated. we produce a brochure for the public in multiple languages. in that regard, we are happy with the progress tha