bottom line when the case involves someone with limited or no will ability to speak english getting a bilingual officer to the scene or use the language line and to keep everyone safe. >> how many of you told a driver to stay in the car only to be confused and open the car door? language dare barriers can do this. >> >> and we will look how a barrier affects the officer to stop the aggressive in this domestic violence call. >> hello officers. what's going on? did you call the police? >> yeah, everything's fine now. >> what happened? >> just my wife. she's on medication. she's under stress and you know anything can really set her off but we just had a little fight but everything is fine. we're calmed down. >> what is your name? >> [inaudible] >> do you have id on you? >> yeah. >> what happened to your ear? >> oh my wife i was trying to walk away and she grabbed at me. >> do you need an ambulance? >> no. >> where is your wife? >> she should be in the kitchen. >> did you hit her? >> no. >> any weapons in the house ? >> [inaudible] >> you're on probation for what? >> [inaudible] >> hold on one seco

to provide language assistance from a qualified bilingual officer or civilian intrrmenter and if one is not available use language line. let's look at the warning signs during this investigation. the first sign was the 911 call itself. the officers were dispatched to a male and female yelling in spanish. no response to call back. when the 911 call indicates that the individual speaks a language other than english that's a sign that language assistance is necessary. another sign involves the woman mixing english and spanish together. stressful situations individuals will use the language they are most comfortable speaking. you want to rely on a bilingual officer or interpreter to communicate with the individual with the language they know best. another sign is when the individual speaks in fragmented sentences. unless you're opening over ended question a language barrier could be overlooked. let's look at the contact with the husband. the first officer asked open ended and clarifying questions. what is going on? what happens to your arm? what do you mean? open ended questions requires

only 250 of the total interactions with the officer seems bilingual. that seems low. it could be the data is low or the bilingual officers are not utilized as often as they could be so there is work to be there and you notice officers not certified and it's not with the department and with human resources and slow and we can push them and it's been years and no reason how slow they have been and also with the civilian employees with the department to receive complaints and certain ones they can't receive and like domestic violence and feeling frustrated that the psa is not explaining the problem and getting interpretation for them so there's a lot of progress made this year and officer chang is doing that and work with the community groups to monitor the situation even the one case where it happens it's problematic and i appreciate the chief is on top of that and dedicated so many resources to address the concerns and lastly -- i think it's exciting that they have this live -- this much more advanced problem where you can identify officers in real time in the field an

in terms of officers that are bilingual or certified. is that the case or is there a particular language that you think that you really need more bilingual officers? >> well, what i think is one -- believe it or not is russian but to address the question and of the 2200 calls the department received the bulk are using language line and as much -- there's only 200 cops certified if you add the numbers up. it seems like a lot but it's not and during a call you may ask for a language and they may speak the language but not certified or no one at all so it's good officers are going to pick up the phone and gather the true information and what we're trying to do in this group and with this video is put out there and tell the officer look have that -- i came up with a ah ha moment and i get it. i have to call language line and i'm not getting the big picture and saying yes, saying no and the 2200 we talked how it relates. it's a small number in relation to the total calls. as diverse the as the city is you would think it's more. maybe people a

paciente se queja de la factura después de ser hospitalizada, cobros excesivos, cuales programas bilinguesdan mejores resultados para los jovenes, tras el arresto de justin bieber jovenes se pintan el pelo de dorado. >> que tal buenas noches les saluda felipe y maria, muchas gracias por estar acá, en solo segundos le cambio la vida a una joven por accidente, le amputaron parte de una pierna, autoridades siguen investigando, los familiares de la joven hacen llamado para encontrar a quien causó el desastre, la persona se dio a la fuga, son momentos difíciles, se siente incompleta, ella había estacionado su auto cuando se produjo el accidente, se bajo de la unidad, se atraviesa por en frente, le impacta la camioneta de frente, tenía un pie abajo, automaticamente le truena, en el hospital tuvieron que amputarle parte de la pierna, el conductor no se detuvo, quizá penso quera un choque y nada más, pero esto le cambio la vida a mi sobrina, por lo menos tener la decencia de ayudarla, los investigadores ya cuentan con pistas, tienen las placas del carro, descripciones, quieren darle resolución a e

penney photograph on the web that said now hiring bilingual speakers and that is a sort of icon of our times for which president obama did me a tremendous favor by giving people the impression that this is true that hispanics had elective him. while that kind of tells you something about america, about the united states today which has a very strong perception that you speak and the country is being transformed by the hispanic demographic. >> host: very much so. obama -- i want to drill down on that point a little bit because obama did win in the last election more than 70% of hispanic votes, but you don't think -- >> guest: there are places like mexico and colorado and florida which are always going to be critical in general elections in the country where he could have on this basis but i think if you break down some in the case of obama's last election he won by such a margin that even the statistic. >> host: you mentioned florida even talking about obama just now. in the first chapter of your book that's where you say it was the first time that anglo american and spanish america fus

they are entitled to bilingual premium pay in addition. the department expects that more legislative aides will become eligible for the legislative assistant premium in fiscal year 14-15 and 15-16. this will add approximately 25,000 to the department's budget. the job class changes in the clerk's office. as the committee may recall, i have made several changes throughout the years. some positions we've downgraded as we've seen high profile retirements and as we've hired new staff, we've hired them at a lower classification and now that they've had that experience we are moving them through the process. and to create a ladder in the department, we are now moving those positions up to their original classes. i will be requesting upward changes in two positions in my office, our accountant position from a 16 52 to a 15 64, and our 81 16 legislative calendar clerk to an 81 18. this request is based on a review of job duties and selection of the appropriate class with dhr. these changes will increase the department's budget by approximately 44,

i'm big at adding bilingual speakers. former president of the commission, george low was an advocate of that. very candidly. when we were having discussions with the bargaining unit, that was controversial and i'm being honest and i've been an advocate for having someone who is bilingual because of the city we live in. there's things that we think are sort of myopic when you're looking at the fire didn't. anywhere i travel, i do not see a work force like ours. i want to improve and i'm committing to doing that. if you give me a second to look through my notes. i'm happy to answer questions along the way. but i think -- i think the list that was provided, i was asked to let you know there's information on it that should be -- there's home addresses so dhr being the good folks that you are, have asked know respectfully ask that some of that address information be reducted. what we did in 09, we highlighted four things in terms of outreach for 2009. we specifically can't target recruitment. we produced and distributed the re

i think that is a terrible shame because if this were genuinely a bilingual country it would be twice as a good. [laughter] because if you no more than one language, you know, you are [inaudible] this enriches your of life and it doubles your vocabulary and opens up a different possible faults and gives you access to more literature and life. they didn't understand it seems to me or bilingualism means teaching spanish children spanish and english teaching english. if you are english-speaking you should have lessons in spanish and if spanish then have lessons in english and you could have a bilingual country and it could be culturally so much more exciting to live in and would generate more. so i would suggest it would generate more achievement and look at every other great society in history. it's had more than one language. >> host: if protectionist true, then one of the things we are looking at and one of the things when we talk about the 53 million hispanics that are living in the united states it is how young they are and how by cultural they are and how they will become. there is

there have been issues of bilingual notices and verbiage in those chinese and spanish on notices that dpw has pushed back and said if we push that on there we have to address those foreign speakers to at&t and we find something wrong if you want to make a complaint with the company you can go e to dpw and if you are a non-english speaker you can go to file that complaint and there is something unfair if not unconstitutional as far as due process goes. we are fully supporting putting bilingual notices and other languages but the city is required to determine the process on the timeliness of the complaint and that shouldn't be something that at&t gets to determine because you are not an english speaker. all should be handled and properly vetted through the department. and in terms of hearing schedule. we have had some issues with dpw, one of the issues we've had has been much better in scheduling those. i think we have heard about undergrounding and it's an issue that the fact of the matter is we don't have viable technologically and financially feasible alternatives for undergrounding

and barack obama, if you are not bilingual, he didn't say you could keep your plan. >> yes, he did. >> well if you speak russian? >> are you saying he was speaking kenyan? >> kimberly is bilingual. >> in any language he said you can keep your insurance. >> we know what you are doing, bob. >> bob, the biggest scandal besides the irs was spying on our own james rosen and his parents, the a.p. as well. i think that was a big deal. >> how about the nsa altogether. >> and if it was a republican establishment that did it they would be freaking out, going crazy. >> we need a good political scandal, something salacious in 2014. >> but when it is not good enough, like weiner and ford, there is always the celebrities. ♪ and the home of the brave [ music playing ] ♪ blurred lines >> you almost hit my wife. do you want to -- i asked you a question. get the [ bleep ] out of here. >> what a jerk. >> i think he has to hideout until like halfway through 2014. and beyonce, really good at lip syncing, i couldn't tell. >> but that was the whole point. she was lip syncing there. >> i'm doing that right n

. >> aunque sobran alumnos a veces faltan profesores bilingÜes, pero aÚn con estos pequeÑos problemasn al Óscar tienen saltando de gusto a los hispanos la cinta gravity recibiÓ diez nominaciones fue la pelÍcula mÁs nominada junto a otra, no solo compite como mejor director, sino tambiÉn director. >> tambiÉn un hispano nominado como mejor fotografÍa la lista completa estÁ en www.telemundo.com/noticia. >> la competencia de club canino de... ya no serÁ exclusiva para perros de pura raza porque van a permitir que canes de raza mixta participen por pruebas de mayor competitividad. >> dos directores dijeron que era una celebraciÓn de todos los perros me parece que esto es una cosa maravillosa. >> que entren a todos los perros sin pedigree, tenÍa un perro antes que no hacÍa eso. >> se comÍa las ladrillos. >> creo que este evento no estÁ contemplado en la nueva versiÓn. >> concurso canino. >> definitivamente. >> nos vamos de salida porque nos quedamos sin tiempo. >> muchas gracias por nuestra audiencia en estados unidos los dejamos con caso cerrado. >> sin lugar a duda hasta maÑana. >>veo que

the united states doesn't understand and they think it means teaching -- then you could have a bilingualcountry and would be culturally so much more exciting to live and generate. i suggest it would generate so much more achievement and look at every other great society and the history it had more than one language. >> host: if that projection is true, one of the things we are looking at and one of the things that is talked about often when we talk about the 53 million hispanics living in the united states is how young they are and how by cultural they are and how they will become. there is a theory i have heard here and there from the business folks reaching the market in that younger hispanics are interested in this retro culture to have the two or three generations in the united states and realize i do want to teach my children spanish or writer -- i do want to learn how to. might that connect two or three or four or fifth generation hispanics to their original culture if you will? .. >> said will put on traditional dress but it seems to be a cultural of retrieval that this has not ha

suggested in the previous meetings, continuing the effort that the mta and the others have done with the bilingual out reach to the immigrant speaking populations that may need that additional bi lingual materials and sensitivity as well. >> commissioner breed? >> i know that you are all schedule to come back with information about how out reach is going within the next six months. according to the information that i have. and i want to make sure that that is accurate. correct? >> there is a plan to come back and do a presentation at plans and programs about the out reach efforts. and i want to reiterate how important the out reach efforts are to me, especially because what sadly happens is you know, some people come back after the fact, and they did not know anything about it. and i understand that we are not going to be able to always get to everybody. but, again, i want to make a point of in those developments, that have, you know, large populations of seniors in particular, and it is just a lot easier, to go to those locations and, to expect them to come to a different location, or come to nta

conocidos, superman, batman, son todos estadounidenses, un profesor de tercer grado, ademÁs es profesor bilingÜe hÉroe mexicano, un hÉroe norteÑo, un hÉroe con el idioma espaÑol y esta historieta ha sido un gran Éxito para inspirar al mundo ,a los niÑos y ademÁs ser un modelo para darle animo a la comunidad latina . >>> es un superheroe que lo que hace cuando encuentra las injusticias que se llevan a cabo con idos y otros inmigrantes actua . >>> actua, toma acciÓn, piensa que en este momento muchos inmigrantes esthan en un nivel de limbo sin quÉ hacer o muchas veces hasta niÑos pierden padres, por sus datos, pero no y tomar acciÓn y mucha deportaciones . >>> en muchos sentidos lo que Úu estÁs haciendo es siguiendo tu sueÑo americano ,que este sÚper hÉroe ayude a otros a buscar su sueÑo americnao ,on ha sido fÁcil para ti, sin embargo lograste la primera ediciÓn y estÁs en al segunda, en una forma muy inusual trabajas en ortas ediciones de esta historieta . >>> vamos con la tercera, ha tomado la selecciÓn un veterano de marvel comics, hizo la portada con (habla en inglÉs) al frente y con la difer

the kyushu more access to literature agent to the united states they don't understand what bilingualism is they think it is spanish and english speaking children if you're english-speaking child did you could really have a bilingual country and some much more exciting. i suggest it would generate so much more achievement if you look at every other great society in history has more than one language. >> host: then one of the things we are looking at that is talked about often with the 53 million hispanics living in the united states is how young they are due to how by cultural they are aided how acculturated their bill become. there is a theory that i have heard that yonder hispanics are interested in the retro culture two or three generations of the unit is states i do want to cook a certain foods or teach my children spanish. d.c. that would connect maybe even fifth generation hispanics to the original culture? >> guest: i have a notice that with hispanic families that i know personally in the united states handed does impress me and i think it will have countervailing effects about th

it's actually a good reminder it's important to support our language schools in san francisco being bilingualnd transitional is an important part of our city to be able to compete in an economy. so the mayor and i have the honor of going to all the ribbon cuttings participate in the south of middle market. this is the first incubator space we're coming to which is an international collaborative workspace. i was speaking with some of the employees how many of us came to san francisco 13 years for the first dot come boom. many folks went from the colleges to the hot economy at that time. of course, we had the bust will cycle that followed and we're seeing something that's exiting the diversity of the economies and the businesses are incredible. this is excited about this step we're seeing on international collaboration this notice not just in san francisco but in asia. i'm sure you're aware it's been the mayors responsibility to collaborate to share ideas together. that's how innovative business and products are going to be created and brought together for our people. so i'm also here on behalf

and also with the families that we serve continually our strong youth leadership and after school bilingual programs. we hope the supervisors b will pass this resolution >> if i could ask the members of the public co- if you could lineup on the left side of the room. let's hear from the next speaker >> supervisors i'm doris republican cloud and i wish to thank you today for our resolution to honor donna cameron and ms. limb. one china woman and one scottish woman they gaming gave much of their time and energy to advocate the need for the people in the dmupt. their list of accomplishments david chiu has already mentioned i want to rise in support >> please step up ash i'm evenly in a limbs daughter. i wanted to she was you've heard her accomplishment but i want to tell you a personal story. in 1986 she stopped the landlord from converting the resident into office space. she were instrumentally helping that situation which built remain services for some of the original tenants. it was less than irony that they moved into that building after suffering a stroke in early february of 2008 she was

how to get to chinatown, meaning they know how to get to our clinic. 85 percent of our staff is bilingual because we are serving many monolingual chinese patients. they can be child care providers so our clients can go out and work. >> we found more and more women of child bearing age come down with cancer and they have kids and the kids were having a horrible time and parents were having a horrible time. how do parents tell their kids they may not be here? what we do is provide a place and the material and support and then they figure out their own truth, what it means to them. i see the behavior change in front of my eyes. maybe they have never been able to go out of boundaries, their lives have been so rigid to sort of expressing that makes tremendous changes. because we did what we did, it is now sort of a nationwide model. >> i think you would be surprised if you come to these clinics. many of them i think would be your neighbors if you knew that. often times we just don't discuss that. we treat husband and wife and they bring in their kids or we treat the grandparents and then the n

the bilingual premium pay, i understand that it is the supervisor who is working with the legislative staff. if the supervisor feels that the number of hours per day the legislative aide is utilizing of the extra language or languages, in some cases, then the supervisor will let me know that the aide is in fact utilizing premium pay and meets the standard of the premium pay requirements. >> so, we currently have the ability to do that, but just haven't enacted premium pay? >> supervisor avalos, we don't have the funding in our budget, but this is the first year since i've been the clerk of the board that it has been requested of the department's budget. so, we'd like to provide that service if supervisors would like us to. >> and i think it's worthy of supporting. >> chair farrell, if i could just thank joe [speaker not understood] for all of her work on the department's budget. i wouldn't be able to stand before you without her good work and that of deborah landis. >> thank you very much. if with there are no other questions, we'll open this item up to public comment. seeing none, pu

bottom line when the case involves someone with limited or no will ability to speak english getting a bilingual officer to the scene or use the language line and to keep everyone safe. >> how many of you told a driver to stay in the car only to be confused and open the car door? language dare barriers can do this. >> >> and we will look how a barrier affects the officer to stop the aggressive in this domestic violence call. >> hello officers. what's going on? did you call the police? >> yeah, everything's fine now. >> what happened?