as bill bratton points out, it's the chief who gets involved in that process and says, let's figure outogether, ends up getting a better contract, if you will, with the justice department than the one who just says, well, you know, whatever you want to do, we'll stick with >>> no ordinary concert at carnegie hall last night. on stage, a duo who describes themselves as mozart meets monty python and we'll show you more coming up. it was like a red rash... very sore looking kinda blistery. like somebody had set a bag of hot charcoal on my neck. i was a firefighter for 24 years. but, i have never encountered such a burning sensation until i had the shingles. i remember it well. i was in the back yard doing yard work. i had this irritation going on in my lower neck. i changed shirts because i thought there was something in the collar of the shirt irritating my neck. and i couldn't figure out what was going on. i had no idea it came from chickenpox. i always thought shingles was associated with people... a lot older than myself. i can tell you from experience, it is bad. it's something you ne

. >> rose: we conclude this evening with bill bratton, former police commissioner of new york city and los angeles. his new book is called "collaborate or perish. : reaching across the countries in a network world." >> the whole concept in new york city that chaed the revolutionary change in this city in the '90s was the idea of the broken windows philosophy. the idea that minor rules which had been neglected for 25 years in the city, aggressive begging, graffiti, once we began to pay attention to that, the tipping point that gladwell wrote about in his book occurred very rapidly. so you can reverse an epidemic once you find the right vaccine, if you will. and in new york that vaccine was police doing what police are supposedo do: enfoing te law constitutionally, compassionately, consistently. poor neighborhoods; rich neighborhoods. you do it the same all over. >> rose: pelosi and bratton when we continue. captioning sponsored by rose communications from our studios in new york city, this is charlie rose. >> rose: nancy pelosi is here. she is the minority leader of the house of represe

. >> reporter: bill bratton has run three major police departments, los angeles, new york city and bostone symptom of a broken system and how to fix them. >> its leadership is sending signals that anything goes. and it will be those in the organization that are going to take advantage of that. >> a front line police officer, his or her most important current is the confidence of the public. >> john miller is here. will we see more of this? this is a trend that will continue because of brutality and civil rights violations? >> well, i mean, to state the obvious, 99% of police officers, of course, 18,000 law enforcement agencies in the country go to work and do a great job every day. i think when you see 17 of these going, you might see more of them. that's the department department's posture on this which is we're going to get into these things. on the other hand, police departments, police chiefs may look at this trend and say, i need to clean up inside before they get here. >>> no ordinary concert at carnegie hall last night. on stage, a duo who describes themselves as mozart meets monty