tenants who have firsthand experience on the trauma, the frustration and anxiety that come with bed bing festation. it can affect anyone. it doesn't matter how old you are or how rich or how poor you are. supervisor kim we really wanted to applaud you for supporting this legislation from the very begining that would improve the knowledge and awareness of bedbugs in the city and helping demystify who get bedbugs and to have written rules and responsibilities for not just tenants, but landlords and pest control operators. so we think that having clearer instructions would make the experience of our tenants that we serve much better since property management would have a clear understanding of what to do, what to expect what infestations do occur. so nobody is caught surprised. it would mean complaints are taken more seriously and property owners and landlords would have to investigate complaints and disclose two years history upon tenant request. it would provide tenants an opportunity to be informed renters and more vigilant of their surroundings. they are knowledgeable third party that can make a