oh, co-chair blacksten. >> co-chair blacksten: yes, very good. thank you for that presentation. that is excellent. i wanted just to draw your attention for a moment to service animals. i have a service animal, i'm visually impaired. now when people come in with service animals or emotional support animals -- first off, is your staff trained on how to work with people who have these animals? and do you require people coming in to show certification that their animal actually is there to provide -- to serve as a guide dog, or emotional support? in other words, do you make sure is that it's for real that, that their animal they're bringing in? >> with regards to whether our staff are trained or not, at this point a lot of the staff are not trained. a lot of them are unaware of the policies, so that's why we're trying to advocate with the higher ups at dph, so we have the resources to provide training across our system for both internal dph staff, as well as our contracted providers. and in fact, most of the issues have come from the contracted providers who, you know, they just --