>> bob anderson: yes. looking at the man and woman to my left, coughing and coughing and coughing. >> alfonsi: it became 9.5 hours of misery. e andersons were in row 32. kelly and woody edge were in the middle of the plane. >> edge: and then it-- and then it happened. it was behind me about ten rows. and a man started to collapse, and his wife was like, "help. help. please help. we need a doctor." >> alfonsi: jenny catron was several rows behind her. the experienced red cross volunteer who attended nursing school was already trying to help. >> catron: he was glowing. he had so much sweat-- he was pale, pale-ish green. >> alfonsi: you didn't think, "oh, my gosh: this guy might have covid" right away? >> catron: i was pretty sure that, at that point, that we all had covid. >> alfonsi: kelly edge noticed jenny was on her own, and got up to help, too. >> edge: and then, on the other side of me, to the right, and behind me about two rows, this man started going into some kind of respiratory distress. so i say t