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ceo bob benmosche what was behind all of that.havething more than to continually manage the efficiency and productivity of our government. we spent a lot of time working to move people to lower-cost locations. we have a wonderful relationship with kansas. we are moving people out of some higher cost cities and some offshore as well. when you do that you bring the first wave of people to those locations, keeping the older people in their jobs until we are ready to make a smooth transition. part of this is nothing more than dealing with the jobs that have been going on in parallel. to be able to empower our people more. some of it is just to make sure our employees are empowered and don't have many places to go to get a decision. that is what our clients want. they want an entrepreneurial and powered culture. we need to restore that make sure people are comfortable they can get a decision from the person they first come in contact with. in which unit do you see the -- see de-layiering? >> we are looking across the company and asking

bob benmosche. pimm, back to you. >> thanks very much, betty. coming up, travel disrupted in the south and along the eastern seaboard because of a winter storm. how will all those valentine's day flowers get to where they need to do? we talk to 1-800-flowers next. >> my next guest's company is going to sell more than seven million roses this week and more than 250,000 pounds of chocolate by valentine's day. 1-800-flowers.com founder and chief executive jim mccann is with me and he's the author of a new book entitled "talk is not cheap, the art of conversation leadership." jim, it's a pleasure. happy valentine's day. it seems like it's almost an annual event. let's start with the book first. why did you decide to write this book? >> i guess because i wrote a book 13, 14 years ago about the lessons i've learned in my two careers, first in social services and second as a florist and how what i learned working in a home for teenage boys applies to my day job now. it's a continuation of that conversation and i realize i don't have a formal business e

." >> coming up at 5:00 on "taking stock" i'll be speaking with the chief executive of a.i.g., bob benmosche reports a profit that exceeds estimates. a.i.g. also cutting 3% of its workforce. plus positive news for a company that makes generators. the chief executive will join us to tell us about how his company manages to exceed estimates. and estimates are all about stocks. ammed that's coming up on "taking stock." ♪. >> if you're on a quest to find your soul mate in, a hurry to meet someone new or just looking for a good time, then you'd probably turn to the services of our next guest, tinder.m, okcupid and the c.e.o. of this group joins us now from chicago. you should have a cupid hanging over your head. your business generates over $700 million a year. what do you feel like the real success was behind it? >> well thanks for having me on valentine's day eve, which is basically the biggest holiday of our year. simply put, the search for love or companionship is the most important search people go on in their lives. that's really why people are willing to invest in that through online datin

. >> and bob benmosche, was also become iconic status for what he has done -- >> what do you do withaughter] >> well, you work with them and help them. i provide lubrication between the board and the management at aig. that is a very important function. it has worked out very well. morning byading this passing in "the new york post" about several members of the new york police department being a collegially shown the door. how does steve miller show someone the door? how do you fire someone? >> actually, firing people is the most difficult part and the most distasteful part of having to do a turnaround. but if you have got too many people on the payroll for the job ahead of you, you have to do it. as long as you are honest and forthright and 10 point in the direction that the company is going, people can accept it. it is never easy, not anything i ever look forward to doing them and i try to find ways to grow the business so that you don't have to do that. >> how is american industry doing right now? do you believe in the manufacturing renaissance? >> the manufacturing renaissance is