joining us by phone is bob crandall, a former ceo of american airlines.you have done in this situation if this happened to you while running american? >> caller: well, look, if this had happened, i would have done what oscar did. stand up to say, look, we made a mistake. this shouldn't have happened. it's never going to happen again. i'm responsible. i'm sorry. that's what oscar just did. he did the exactly the right thing. >> well, you're chuckling, though. is it late on his part? >> caller: well, sure. that's why he should have said it yesterday. he knows that now. fact of the matter, it was a terrible mistake. somebody made a big time mistake. shouldn't have done it. they know they shouldn't have done it. the chief executive knows they should have done it, and i'm sure they thought everyone had a lesson, hopefully, everyone now moves on. united's full of very decent people as all airlines are. the statistics that your guest filled in before we started to talk, very huge, very, very big majority of those who do not get on get off voluntarily. they volun

we'll have bob crandall when we return. futures off about 49 points. back in a moment.nline? brian, i just had a quick question. brian? brian... legacy technology can handcuff any company. but "yes" is here. you're saying the new app will go live monday?! yeah. with help from hpe, we can finally work the way we want to. with the right mix of hybrid it, everything computes. with e*trade you see things your way. you have access to the right information at the right moment. and when you filter out the noise, it's easy to turn your vision into action. it's your trade. e*trade. >>> good morning. welcome back to "squawk box" right here on cnbc, live at the nasdaq. elon musk having a bit of a dust-up with investors. they want him to add two new independent directors who do not have ties to musk. musk responded on twitter to say those directors should go by stock -- >> they're just bigger than gm now. >> the grass is always greener. >> also a new burger king add taking a unique approach to marketing, the new ad for the whopper designed to activate google's voice-controlled devi

we did talk to bob crandall earlier and made broad comments about overbooking policy. let's listen to this press conference. >> good morning, ladies and gentlemen. my name is tom. this is steve. and this is crystal pepper at the end. steve and i have the honor and responsibility to represent dr. dao and crystal is one of dr. dao's five children. i'm going to say a few words. crystal is going to say a few words, and then we'll open it up to any questions you might have. i would ask only that if you do ask a question, you state your name and your affiliation. so we're gathered here because of a rather disturbing video that went viral as things do in our world today. the media inquiries of us has been quite amazing, which is why we thought this might be the best way to go about answering your various questions mr. munoz has taken to the airwaves and has given his view of things. a couple versions of it. and i thought it might be a good idea to put this video in the perspective of my world of law. here's the law. real simple. if you're going to eject a passenger, under no