murphy found her son still strapped in his car seat around 4:00. he was reportedly last seen alive around 4:00 a.m. she is charged with murder and neglect. >>> we're here with bob barnard who's got a new look at a report from metro regarding the reliability of its escalators has dropped in recent months. not what riders want to hear. that's for sure. >> and ryan, rielt now, there are 82 escalators out of service for some sort of repair of the 588 in the system. metro insists it's working hard to make its escalators more reliable. >> reporter: it's the evening rush at soggy bottom, metro riders getting used to this getting into the station. >> what can you do. you don't want to drive your car, you have to put up with it. >> reporter: one of the escalators is undergoing a month-long and complete overhaul and now the one going south isn't working. >> too far to walk down, too long of a line and my knees hurt. >> reporter: that's why bridget culmer and aj are waiting in this long line to the elevator. >> what grade do you give metro for the escalators and elevators? >> oh, d minus maybe. >> it's not every day, but it can be inconvenient if you have to go to another