let's go to bob pa sanny. listen, i sort of described this as man one, machine zero. flesh and blood, the actual human being got a bit of a lift today. i know the new york stock exchange is certainly not one to crow when there are problems with its competitor but at the same time did we prove today again that there is actual value in a real life human being? >> there is completely independent of this story i totally agree with you. the problem is the nyc had software problems of its own. we're not going back to horse and buggy. it's a problem of figuring out how to make the software better. there has been speculation about what happened. i have heard people worried about a hack. i don't think so. i think it's a software problem. these companies have legacy software. the new york stock exchange has it. nasdaq has it. you pile new software upon the old software you get problems and you try to make it interact with all the other exchanges out there and multiply the possibility for failure. number one, what can be done to improve the trading technology. there is a reg tha