boeing tells "the washington post" the new problem involves software that affects flaps and other hardware. boeing calls this issue relatively minor. its discovery delayed a planned software update last week. >>> all this coming a day after the release of the preliminary report on the ethiopian airlines crash that was obtained by cnn. it left families devastated, here's the mom of sam, the family is suing boeing. >> obviously this could have been prevented and that's what makes me cry, all of these people, it's not just samy, one family lost their whole family, grandparents, parents, children. another guy lost his wife and his 1-year-old child. i mean, this is just repeated 157 times. i mean, we have met so many of these families and this could have all been prevented. >> boeing's ceo acknowledged the company has a major issue to fix. it's apparent that in both flights, the maneuvering characteristics augmentation system known as mcas activated in response to erroneous angle of attack information. it's our responsibility to eliminate this risk. we own it, and we know how to do it. >> now, our aviation analyst miles o'brien says the max jet has a fundamental problem and the software fix is just a band-aid that does not ad