let me just say thank to you brad woodhouse.we get back to talking with each other? customer erin swenson ordered shoes from us online but they didn't fit. customer's not happy, i'm not happy. sales go down, i'm not happy. merch comes back, i'm not happy. use ups. they make returns easy. unhappy customer becomes happy customer. then, repeat customer. easy returns, i'm happy. repeat customers, i'm happy. sales go up, i'm happy. i ordered another pair. i'm happy. (both) i'm happy. i'm happy. happy. happy. happy. happy. happy happy. i love logistics. dad! dad! katy perry is coming to town. can we get tickets, tickets? hmm, sure. how many? well, there's hannah, maddie, jen, sara m., sara b., sa -- whoa, whoa. hold on. (under his breath) here it comes... we can't forget about your older sister! thank you, thank you, thank you! seriously? what? i get 2x the thankyou points on each ticket. can i come? yep. the citi thankyou preferred card. now earn 2x the points on entertainment and dining out, with no annual fee. to apply, go to citi.