. >>> hi, i'm brandon dawkins, eligibility worker, [speaker not understood] urban health center. i've been there for about 19 months. it is very important that we provide better staffing for our clinics. i'm at a clinic where we serve the homeless population, transgender and hiv. it's already bad enough that patients have to wait for some time five months out for their appointments because they can't get access. and with inadequate staffing it's not only going to make it a lot harder, but it's going to -- we can't provide the services we need to our patients with inadequate staffing. and patients are going to get mad, then they're going to go elsewhere because they can't come to the public health system of san francisco and get the service that they deserve. so, at the end of the day, if we don't beef up our staffing, the only people it's going to hurt at the end is our patients and we can't afford that. thank you. >> thank you. next speaker, please. >>> hi, i'm donovan bing ham. and i have been -- i'm an lpt, licensed psychiatric technician. i've been with the city for around 25