. >> commissioner brannel. >> first your images of the closests before and after are relatable. on slide 3 you're talking about the i.t. improvements and you've increased customer satisfaction and are these the same mortgage you'll be uses once have you it fully implemented or will have you a new set of measures? >> we can continue to do m.o.d.l. but we're changing that program as well so it's more operational direct mangers doing that. we're implementing a knew tool to measure things -- a new tool differently and better. some will change. i will prefer to give you what our network uptime is going forward now that we have a tool but this is all i had to go back to 2015. going forward, i think we'll use the more modern, accurate tools for measuring to looking at a system up is your customer service better and managing tickets better. >> and it will be actual staff using the system, correct? >> yeah. >> thank you. >> we're looking at usage and satisfaction and around the live environment. >> these are great results so we look forward to seeing the next wave. >> it was a very exten