she will find a way. >> please hold... >> reporter: from her san jose living room, lilyann brannon runs the nonprofit, tending the flock. with her husband retired from lockheed and she from apple, she helps the poor and neglected who fall through the cracks. she is a one woman charitable agency who can serve up food one minute and snap through a web of bureaucracy the next. >> when you get to know people, you can't turn your back and walk away. >> reporter: lilyann started tending the flock about 30 years ago. she was trying to save the guadalupe river from development when she got to know the homeless camping nearby and she began to cook for them. >> just had to do what i could. and since i'm a mama and i cook... [ laughter ] >> -- i would cook in my kitchen and take it all downtown. >> reporter: besides meals, lilyann collected donations of tents and sleeping bags to bring the homeless. since then, her reach has expanded through a growing network of friends. now people in trouble come to her with their needs. >> utilities, rent, food, clothing, you know, in the winter. so many people