says this is an emotional, painful and complicated issue that these americans served our nation bravelely. they didn't but they didn't get the help they needed must change. >>> they have recording in which an incident had a six foot hole ripped off open part of the fuselage. that sent the plane on a terrifying descent. here is the frightening drama over arizona as pilots talk frantically to air traffic controlers. >> they were cruising at 32,000 feet when suddenly the roof of the plan ripped open. passengers could see daylight. >> it was frightening. >> as the just released audio recordings reveal the pilots knew they had a major problem. >> southwest 812, is that you? >>> on board, 118 passengers grabbed their oxygen masks as they pushed down the plane on a terrifying descent. 20,000 feet in less than five minutes. >> probably turn around and go back to phoenix. >> apparently we've got all of the fuselage in the back of the airplane. >> but they were running out time. >> how far away. >> you may hit your 3:00 position. >> they worked together to bring down the crippled plane. amazingly n