. >> the neighbours next door to them opened the door and breanna told her what was going on she called. look in my grand-daughter's eye, i would never want another 9-year-old to go through it. i don't know what she heard or saw, i haven't asked her - i'll let her tell me in her own time. i can imagine. no one should have to go through that - especially in front of you. >> reporter: hunt started a petition to pass a law requiring direct access. >> my 9-year-old grant daughter told me i tried, it wouldn't work, i felt guilty and i felt like it was - as adults it was our job to make sure it didn't happen. ests caught the attention of the commission, whose commissioner vowed to look into the matter. in a statement it was said: trey, with the national emergency number association dedicated to improving 911 services says the issue is more common than people may think. >> so for every day that goes buy without federal legislation to resolve the problem, millions of americans in hotels college dormitories and office buildings are put at risk because they can't reach 911 effectively. >> updatin