for two years, brenda nelson paid for an individual insurance plan to cover her in case of emergency. >> medical costs are crazy. you never know what can happen. >> reporter: recently she received this letter saying her plan is no longer available. >> it's very frustrating but more scary, because i think i'm not covered so if something should happen, i don't know what i would do. >> reporter: she's not alone. nine insurance carriers in maryland announced they'll drop 73,000 members. >> in many cases, the inability of an individual to not keep their coverage is because their insurance company has decided to faze out their plan. >> reporter: the maryland insurance administration says those plans are being replaced with stronger coverage that provides stronger consumer protection and prescription drug coverage. but when nelson logged on to enroll. >> as soon as you sign on, it's wait wait wait wait wait. >> reporter: officials say they dedicated more resources to fixing the website. brenda nelson discontinued her old policy after pricing a new one. >> i found the quotes, printed them out

for two years brenda nelson has been glad to pay for an additional plan in case of emergencies. >> you never know what can happen. >> reporter: then this letter arrived, her plan is no longer available. >> it's very frustrating but more scary because i'm thinking i'm not covered so something should happen? i don't know what i would do. >> reporter: she's not alone. nine insurance carriers in maryland announced they will drop 73,000 members. >> in many cases the inability of an individual to not keep their coverage is because their insurance company has decided to faze out their plan. >> reporter: the maryland insurance administration says those plans are being replaced with stronger coverage that provides more consumer protection such as guaranteed coverage, mental health parity and prescription drug coverage. but when nelson tried to sign up - >> as soon as you sign on it's let's get stated, then wait, wait, wait. >> reporter: officials say they've dedicated more resources to fixing the. brenda nelson discontinued other old policy after pricing a new one. >> i found the quotes, printe