president's report, president breslin. >> i have nothing to report. is there any public comment on this item? all right. item number four, please. >> item four, discussion item, director's report, executive director jand. >> good afternoon. it is open enrollment month, and i am informed as of today, we've had 3,757 calls, 1,068 applications have been received. over 400 of those are already processed. we had good news, too, early on, about the self-service. folks were using it, and that seems to be going very well. haven't had any major glitches with the self-service, so that's very promising, and we'll keep you posted on that. we will, today, be talking about the strategic plans and i'll skip over that. and what i would like to jump to, though, however, is the november education forum. we did receive feedback from -- on a survey that we sent tot board members about what topics would be of interest to this board, and about 70 to 100% of the ratings vary from interested to extremely interested in. one is under the rubrick of care navigation, health care