and we have a log we keep and in order to get more tokens so we're never hout, we got to miss briana moore'soffice to get them and we're always casting off and taking on. and again, h.s.a. can probably speak to when do we give out a token and when can't we give out a token. supervisor kim: thank you. next speaker please. >> good afternoon, supervisors. i am kim armpinster from glide. i would like to speak to the toning issue. it's rare that we do not have tokens to give to our clients. we issue two tokens so they have transportation to the shelter. and we track each the oak than we give out on a log that h.s.a. provides. during the most recent -- there was a statistic cite d in the shelter monitoring committee report's about tokens not being available and i remember that day when they visited because the person usually visits glide twice a day because we have two shift. she got the flu in the afternoon and came back another day. we had a substitute reservation clerk because one of our reservation clerks was ill and also h.s.a. was the person we contact there was ill and that was a statistica