. >>> you're looking at a photo of 23-year-old bridgette hughes. bridgette was at the phoenix sky harbor airport on sunday and around 12:30 in the morning she found out that her flight to ep pas el paso, texas, was canceled and she realized in the chaos that she lost the hat she is wearing in that video. you probably think big deal. you lost a hat. this was a big deal to bridgette because this hat belonged to bridgette's mom. bridgette's mom died in 1997 after a battle with breast cancer. and this hat was a hat that her mom wore during the chemotherapy treatment. this hat had very special meaning to bridgette. when bridgette found out she lost the hat, she tried lost and found and no one could find the hat. so she used social media. thousands and thousands of people have been passing this story around hoping that they will find this hat. >> think about how big an airport it is. that's what is making me nervous. >> that's why we're here and why social media is here. this has gone viral. right this minute to tell us more about this story, with he have