some british airways passengers have complained after their tickets were cancelled because the pricesme travel agents the incorrect fares, for flights to tel aviv and dubai. ba has apologised and says it will provide a full refund. in a statement, the airline said, "errors like this are exceptionally rare, and if they do occur, under contract law, there is no binding contract between the parties. we have apologised to customers and offered a gesture of goodwill". let's see how it has gone down with one of those customers in one of the experts. with me is jack sheldon, the founder of jack's flight club. also i'm joined by dr pooja takhar, a ba customerfrom romford in essex. let's hear from the doctor first. thank you for being with us on bbc news and tell us what happened in your case, where were you going and why we re case, where were you going and why were you going there and what was the fair? on the 11th ofjune i booked three return tickets from london heathrow to dubai on direct flights and everything was fine, i am travelling to divide because it is my dad's first death annivers

we've brought hugh back to london's heathrow with al bridger, british airways' top 747 pilot. used to? this is a big change, of course. flatbed seats. american and most asian carriers have retired the 747 for smaller fuel—efficient craft, but ba revamped these even larger modern ones for five more years. so, this is where you want to come and see, hugh, the flight deck? yes. it's all screens, whereas we had proper instruments. clockwork instruments. it wasn't all clockwork. boeing had installed space age autopilot, but the british didn't trust it, so put in their own sextants, the things used by sail ships to read the stars. the first three jumbos of the boac had sextants in case the automatic navigation didn't work. is that right? it was used in the apollo project. we would go down a corridor, and on the right would be all the apollo astronauts, those aircrafts because they were going to the moon, and on the other side of the corridor, would be the jumbo, because it was the same system. absolutely. there's just something about it, isn't it? it is iconic, it's fabulous and you

we've brought him back to london heathrow with the british airways top 747 paella. used to? american most asian carriers have retired the 747 for smaller, fuel—efficient craft, but british airways revamped these larger modern one for five airways revamped these larger modern one forfive more airways revamped these larger modern one for five more years. come and see the flight deck. we had proper instruments. it wasn't all clockwork, boeing had installed is based stage autopilot, but the british didn't trust it, so put in their own version, the thing used by sail ships to read the stars. the first three jumbos from boac had something in case the automatic navigation didn't work. it was used in the apollo projects. we would go down the corridor and on the right would be the apollo astronauts on the aircraft taking them to the moon. and on the other side, it would be pictures of thejohn bowe, because it was the same system. there is something about it, you have a real affinity to it. modern jumbos area have a real affinity to it. modern jumbos are a long way from the j

i booked direct flights on british i —— british airways.to me to go in august quite what is the price of i may ask? the price was actually decent, i think for the three flights for myself, my husband and my daughter, i gotjust under £300. that does sound good. yeah, it does sound good but through skyscan of. as far as you are concerned, this was a real offer, itjust happened to be a particularly good deal. absolutely, as i said a number of traffic agents —— travel agents we re of traffic agents —— travel agents were offering this. it was lower than what i would normally pay but these things happen and airlines have sales, so i went ahead and book the flights and got confirmation. let's hear from an expert than what he makes of your case. as we said, jack shelton. this is a case where an airline itself has made this mistake. is it unusual and if not unusual, how often does that happen? and very sorry about the technical quality on that recording. it certainly was not like it when we spoke earlier in programme. what jack sheldon went on to sa

but now british airways has cancelled the tickets.n 2,000 people will be affected by the company‘s decision. now by the time a refugee arrives in a camp they‘ve already encountered a huge number of obstacles, from political instability, civil war, perhaps religious persecution and famine. but, some rohingya refugees in bangladesh have lost their lives from something that you may not expect — wild elephants. raquib amin from the international union for conservation of nature told me what can be done about this loss of life. raquib amin is the country representative for international union for conservation of nature. it is a very serious problem. unfortunately, the migratory route has been blocked between bangladesh and myanmar and we have counted about 35 to 45 animald, elephants, have been trapped on the western side of the camp, and in the process what happens is the elephants are just trying to find their way and have encountered the rohingya people. so what can be done to reduce this human, elephant conflict? first of all, repatria

british airways has cancelled tickets, the company has said that it was a mistake as the tickets werecheap and that it will refund passengers. more than 2000 people will be affected by the company's —— more than 2000 people will be affected by the company's decision. now by the time a refugee arrives in a camp, they've already encountered a huge number of obstacles, from political instability, civil war, perhaps religious persecution and famine. but some rohingya refugees in bangladesh have lost their lives from something that you may not expect — wild elephants. this is because the cox's bazar refugee camp lies directly in the path of the migration route of asian elephants, who are making their way from myanmar to bangladesh. so what can be done? raquib amin is the country representative for international union for conservation of nature. hejoins me from dhaka in bangladesh. thank you so much forjoining us. more than1 thank you so much forjoining us. more than 1 million of these rohingya refugees directly in the path of the migration route of asian elephants how serious is this probl

some british airways passengers have complained after their tickets were cancelled because the pricesit sent some travel agents the incorrect fares, for flights to tel aviv and dubai. ba has apologised and will provide a full refund as well as a 100—pound voucher to the people affected. jack sheldon, the founder of jack's flight club said that he was shocked british airways made this decision particularly after the media attention around ryan air cancellations in the past year. i think it is bad business and it is bad pr as well, especially. that is the reason why most of these mistake affairs happen, most airlines will honour them about 70% of the time. in cases like this one were a ticket with maybe 50% lower than it should have been, it is almost always honoured because the airline does not want the bad pr of cancelling tickets a week later. i am shocked british airways did this especially with how much attention the ryan air cancellations got a few months ago in monarch air when they went out of business. it is not good. if you see the last bit of flashing, iam if you see the last

british airways has disappointed travellers who thought they found an incredible deal on flights to telviv and dubai. more than 2000 tickets booked for just over $1 were cancelled by the airline, after it admitted they had been sold "too cheaply" by mistake. that's all from me. stay with us here on bbc news. and in the uk: an official inquiry has found that hundreds of elderly patients at a hospital in hampshire died because of an institutionalised regime of over—prescribing powerful painkillers when there was no medicaljustification. now, the business news live from singapore. raises its offer for 21st century fox to more than $71 million, but will comcast try to beat it? and in australia, at willpower calls for a ban on live animal exports could hurt the farming industry. —— we look at how. good morning asia, hello world. it is a thursday, glad you could join as for another action packed edition of asia business report. i am packed edition of asia business report. iam rico packed edition of asia business report. i am rico hizon. packed edition of asia business report. iam rico hizon.

thousands of british airways customers have had their tickets cancelled after a pricing error led tofact, there were cheaper flights. ticket. it‘s not ordinary at all. in fact, there were cheaper flightslj have no idea what's going on, i don't know if i should book cars, hotels, some of the things i had already booked. i spent the last two days chasing them, finding out what is going on, why is it being counselled? is going on, why is it being counselled ? how is going on, why is it being counselled? how can i read book the flight counselled? how can i read book the flight and use the vouchers. they've managed to read book my flight but i've been left out of pocket, i'm still waiting from a refund, i've had to pay for new flights. i'm really angry about this because on friday, had i known they were cancelled, i could have booked the flights for over £200 less than what they are costing now. well, joining us now is the consumer and money expert sue hayward. what do you do if you‘re in that position? you get your voucher and an apology but what are your rights asa an apology but what ar

and this story is trending on bbc.com: british airways has disappointed travellers who thought they foundn incredible deal on flights to tel aviv and dubai. more than 2000 tickets — booked forjust over a dollar — were cancelled by the airline, after it admitted they had been sold "too cheaply" by mistake. that's all from me now. now on bbc news it's time for hardtalk. welcome to kazakhstan. i am stephen sackur. the shiny new capital city tells it plenty about kazakhstan‘s oil wealth and its big ambition to be central asia's regional powerhouse. at all obvious cannot mask a nagging question, what happens in this country when the long serving president, nursultan nazabayev, finally leaves long serving president, nursultan naza bayev, finally leaves power? long serving president, nursultan nazabayev, finally leaves power? my guess today is the chairman of the kazakh senate and the de facto number two to the president, kassym—jomart tokayev. is kazakhstan tiring of 1—party rule? kassym—jomart tokayev, welcome to heart talk. you have spoken about the subtle balance in this country between stab

house of commons' decision not to give parliament the power to reject the final brexit deal some british airwaysr their tickets were cancelled because the prices were too low. the airline said it sent some travel agents the incorrect fares, for flights to tel aviv and dubai. hello and welcome to our look ahead to tomorrow's papers. with me are the victim's commissioner and conservative peer, baroness helen newlove and features writer for the independent, james rampton. many of tomorrow's front pages are already in. the i focuses on the report into the deaths of more than a50 patients at gosport war memorial hospital. the guardian goes with the same story, leading with health secretary jeremy hunt's apology. the telegraph looks at the doctor who was implicated in the deaths — and claims it's possible there were over six hundred patients who died, but that missing records prevent us from knowing. the financial times reports that the prime minister has told the defence secretary to rethink what military capabilities the uk needs. the metro leads with the government's brexit bill passing through par

jason: part of what she did was britishatization of telecom, british steel, british airways. story that is not too long ago that a lot of people have forgotten. >> when british telecom went public, when it became a public company, it was the proudest possession of britain, i share of british telecom. people were so proud back then to own a shared british telecom. that's how big a deal it was. that was a transformation in the way people thought. up until that point, britain had become very statist, very pessimistic about his future because none of these state-owned enterprises were doing anything that was successful. they were going to die eventually unless something else happened. and of course, big bang was the vehicle for unlocking the rebirth of british capitalism. -- andand economic unlocking so much economic growth. >> one of the things that she did simultaneously was she spearheaded this drive with private funding to build a theme known as the tunnel, train that connected france and britain. jason: that really connected britain to the continent in a new way. >> totally s

disgraceful at british airways for the price i pay for tickets this is breakfast your penny pinchin ceod be fired. e paerm was given a three course hot feel earlier in the flight. >> rapper cardy b and oset married for a few months and decided to keep intimate moments to themselves. their marriage certificate dated september 20, 2017 and uthelps pew perspective on public engagement in octob. now we're learning that might have been for show and twoha cove already about married. >> trending headlines. >> just for show. >> what. >> never do that. >> no. >> if you care there you have it. >> all right. >> thank you ur maureen. >> check out dog named poncho rushes to aid o officer performing cpr bng usi fronts legs tike chest over and over again. look at that. the dog sps and puis ear up top to officer s officer's dhoingt listen to heartbeat. thankful the officer was not hurt you this is training exercise. poncho could become an actual hero >> i'm guessing he doesn't do the mouth to mouth sglart not yet. >> trendin down arm wrestlingoo twoi easy. competitors went toe to toe for toe wrestling

but ieg the owner of british airways criticized heathrow's expansion and warned that it won't accept higher prices for consumers and airlines and they promise legal action to stop the construction of the new runway but stopped short of declaring that he would lie in front of a bulldozer and we have flashes on this topic. announcement come out saying that heathrow within the next 12 months will sign contracts with british businesses creating 900 new jobs and 200 new apprenticeships. they will now prepare an application for developing consent which will see construction of the third runway begin in 2021. >> not wasting anytime, are they >>> all right. some koorncorporate news bmw is not planning to move production out of the uk over brexit the german firm is committed to its factories, workforce and employees in britain the comments contradicts an interview in which bmw customs manager said the carmaker could force to close production plants after brexit bmw produces around 60% at the factory in oxford and currently employs 6300 workers across its three plants in the uk >>> elsewhere t

lufthansa, and they are british airways lufthansa, and they a re cost low british airways lufthansaansport industry so you have to make money to carry on in operation. what do you think the future looks like for flybe? it doesn't look encouraging from march next year whether european commission has already said that uk, unless something happens, will be a third nation. in other words, a status similarto nation. in other words, a status similar to afghanistan. if that is not result, there will be real challenges for flybe because it is europe‘s largest operator. unless it can actually secure the regular treat framework that it needs by march next year. i think there will bea march next year. i think there will be a lot of challenges on the cost and demand signed. —— regular regulatory framework. people will still need to travel around. what will happen? people will have less money to spend. particularly going to you wrote a nominated destinations. the other thing is, if he could issue is that crop up like visa or delays in terms of safety checks and so on, all of those things provide

the british airways owner called the price of expanding the airport too steep.lobal news 24 hours a day, powered by more than 2700 journalists and analysts in more than 120 countries. i am taylor riggs. this is bloomberg. matt: taylor, angst very much for that -- thanks very much for that. as global trade tensions increase, our washington and beijing on a seemingly inevitable collision course? fell&p 500 and the u.s. the most in almost 12 weeks yesterday on concerns about this budding trade war. the international ceo at goldman sachs asset management told bloomberg that there is now fear that rhetoric is escalating into something of real consequence. >> now i think investors are more cautious that there may be something pretty substantial done by the u.s. that generates a reaction from china, from the eu. it is that reaction and that potential tip for cap -- tit-for-tat that could go on the has people more nervous. matt: let's get more now with our chief asia economics correspondent. what is the latest on the escalating trade frictions here? some kinding to see

british airways owner already .ad two bids rejected the beuerlein -- the airline is light at about $24 billion. that is your bloomberg business flash. pace fort, apple on its worst day in two months. what that could mean for apple's revenue. apple shares on pace for the worst day since late april. they are the biggest point drag on the s&p and the nasdaq. gap in thatty big investors not expecting that. usually when we see big selling shares, it comes on the iphone demand weakening. today it is action on the trade war fears. if we hop quickly into the bloomberg and take a look at the a couldtion, we see really hurt the numbers overall. >> the other big tech companies, they have been shut out in the market for so long and that has been a source of frustration. >> a company that has made their inroads into china which is -- is the one that could get hit here. >> the question around apple and china is could apple ever slapped tariffs -- china ever slapped tariffs on apple #>> they received revenue out of china last year and another chart we had it is pretty amazing. are thewhite, these u.s

carrier flying between heathrow and dubai british airways of the night is dominated by emirates so what where are the become a new departure was seen as one of those airlines that kind of you know one of those airports was expanding expanding what about now what's the big one to watch in terms of international aviation the future of aviation will be asia and this is reflected in quantities decision to leave dubai they accepted by flights and they said that they're opting for singapore instead and they said it's a more preferred passenger option or to me the worry is that the gulf days are over in terms of passengers who want to actually visit to buy and they're replacing those stops and the airlines are responding to that demand and it's matures thank you very much indeed for coming in thank you. and although trump is in milwaukee wisconsin where he's visiting a new foxconn factory complex the u.s. president has the project with the taiwanese at. the creation of fifteen thousand jobs john hendren is the president. john it feels a bit like trump is claiming this project is a success of h

the parents of british airways has taken a stake in norwegian.agreed to buy arizona mining for $1.3 billion. the deal will give a lead in projects in the u.s. the deal represents a 50% premium to arizona mining's closing on friday. and that's a bloomberg business flash. tom, francine? francine: thank you so much. opec members are set to be discussing a compromise agreement. sources have told bloomberg it would see an oil production increase of between 300,000 and 600,000 barrels a day over the next few months. for more, bloomberg's team leader for european oil joins us. james, good morning. great to have you on the program. when you think about the market reaction, when this nice lile bloomberg scoop came out, was the market expecting more of an increase? james: that's what the price reaction sufplgs the russians have been talking about a million and a half increase potentially, shared between the members. i think an increase of that size in the face of opposition, it was always going to be difficult. the compromise clearly they're moving towards

, independent scrutiny and benchmarking proposals which i know are of paramount importance to british airwaysested we should now look again at who delivers the expansion. whilst i and we will always retain an open mind, my current assessment is caution is needed at this stage. heathrow is an operational airport under a single management and i am clear they are currently the only credible promoter to deliver this translational scheme in its entirety. i welcome the civil aviation authority's consultation, which expects heathrow to engage in good faith with parties to ensure expansion is delivered in a way which benefits the consumer. however, this also needs to be balanced against the need for timely delivery, and that is why my department will be working closely with heathrow to enable delivery of the new runway by their current target date of 2026. heathrow is already britain's best connected airport by road and rail, this will be further strengthened by future improvements to the piccadilly line, new links to heathrow through crossrail, connections via aldgate to hsz, crossrail, connections

compared to british airways, iag has taken a stake in the region. that's your bloomberg business flash. alix: thank you. next move? -- focused on the agricultural sector, and investors try to understand the consequences. >> they are sort of like cockroaches, there's never just one, and they tend to proliferate and add cost into the system. this is problematic in other ways to encourage and improve the trade balance rather than going through tariffs, but the real trick is, if we are forced to stick with this, if we will take a strong stance in the u.s. and say these are terrorists and we have to hold by it, we have to be prepared for the economic consequence. >> there were tactical delays for one reason or another, but i think trump has wanted to go down this road for a long time, and now they have an opportunity. >> the chinese don't import enough u.s. goods to hit 150 which means you have to hit them elsewhere. since china has quite severe nontariff barriers, that means the ones they would put in next would have to be louder, meaner, and showy. >>

this is an issue that british airways, ryanair, easyjet have spoken about and there has yet to be clarityvernment is quite confident they will have an agreement. the other part is for the suppliers. the car industry is slightly more exposed. wto rules, they will be hit with tariffs on parts leaving the euro and entering the u.k. aerospace would not face the same tariffs, but customs, border patrol, the delays will have an impact. for every week of delays post-brexit, they are looking at losing one billion euros in revenue and they are looking at several weeks of this due to these kind of measures that would come into force. david: finally and briefly, what has been the u.k. government reaction? benjamin: so far, it has been more of the same. they say, we hope things will be fine. we hope a deal will be done. they are looking for something more substantial at airbus. alix: i don't envy them. you son katz, thank much. you have parliament, hardliners, labour party, too. u.s. relations stand? we will discuss with david o'sullivan. take a look at oil stocks and oil prices on the opec deal. a r

answer to today's aflac trivia questio what airlines were the first to fly the concorde the answer british airways welcome back to "squawk box. facebook announced yesterday it was abandoning its plan to use drones now facebook says it's going to begin with partners including airbus on high altitude connectivity would shut down the titan internet program back in 2017. >>> coming up when we return, a feeding frenzy for those in e sector and then we'll talk with the ceo of sonic the company's stock underperforming after results. take a look at u.s. equity futures this morning ar are in the red across the nasdaq off 42 points s&p 500 off about ten points "squawk" back in a moment. with tripadvisor, finding your perfect hotel at the lowest price... is as easy as dates, deals,d! simply enter your destination and dates... and see all the hotels for your stay! tripadvisor searches over 200 booking sites... to show you the lowest prices... so you can get the best deal on the right hotel for you. dates, deals, done! tripadvisor. visit tripadvisor.com ♪ >>good morning and welcome back to "squawk box" here on

airways. as a british based weather forecast for best part of twenty years i can state with a high degree of confidence that my countrymen like nothing more than to moan about the weather it's usually just too cold or too wet but then the sun comes out and temperatures us in here in london reach twenty nine to thirty degrees celsius and then over sudden it becomes far too hot and i'm not quite sure about the french i think they're probably more low but stoical and that's the temperatures. new terrans you can well see temperatures across parts of friends over the course of the weekend getting into the mid indeed upper thirty's celsius very hot weather indeed but if you find that all a bit too much temperature around thirty degrees just spare a thought for people in oman because on choose day oman's set a record of a temperature of forty two point six degrees celsius that's one hundred eight fahrenheit but that's not the mix on temperature but was the minimum temperature that was the overnight minimum temperature the world meter organization doesn't actually keep a note of records as such but i can firm

airways. and monday put it on. u.s. and british companies have announced the biggest discovery of natural gas in west africa but what to do with these untapped natural resources is already a source of heated debate nothing much has changed they still spend most of the days looking forward to full dry river beds like this one five years on the syrians still feel battered or even those who managed to escape their country have been truly unable to escape the war. uncovering full d. forensic analysis by the f.b.i. more than twenty years ago reports being written without the knowledge or authorization equipments dirty testimonies being given that's way beyond people's expertise the state has announced its intention to time to retry trial for treason crimes for which he's already served thirty two their evidence was the only physical evidence put really manning in that car the system with linda on al-jazeera. well again you're watching the news hour on al-jazeera with me fully back to pull out a reminder of our top stories the u.s. secre

london won't be quite as hot as further west across the british isles a little bit more of a breeze here. the weather sponsored by qatar airways. it was a war that united egypt and syria are against israel but in the heat of the battle that different agendas soon became apparent as a told me that his dream was to avenge to see tonight a sixty seven when president sadat came to power he told us just give me ten centimeters of land in the east the second of a three part series the israeli population were told that their troops were on the west bank of the su is going to explore the second week of the war in october on al-jazeera. new possibilities treeless journalists or medical facility if they got that either way he declared a state of emergency several weeks ago gripping documentaries get to discover a wealth of award winning programming from around the globe our debates and discussion on one side of the split screen dignitaries mingling on the other conduct see the world from a different perspective only on al-jazeera. it is good to have you with us hello adrian for going to here in doha with the news out for us here our top

and the british government agrees to return rare bronze statues of stolen from nigeria more than a century. business updates brought to you by qatar airways going places together. business updates brought to you by qatar airways going places together. and i fear. you. when they museum me. there what. is he. going to do. with that memory. and. the key key. to ski. shouldn't have jemmett center in. the concept don't disseminate it jived of the. obvious in the face of all to no. matter was more of second nature of ours to keep them why don't she second team you i said best. is off air i was a monster as i have. i i stand on leave the school book. in an evil hold you have your piano show i still don't. well you know. some other like. with bureaus spawning six continents across the. city. al-jazeera has correspondents living green the stories they tell. you you're a food in world news. and that's all you sport for now it's back to barbara and london thank you for that now major areas government is in talks with the u.k. to accept a temporary return over rare bronze statues that were stolen by the british in eight hundred ninety seven british s