when i was in the bronxworks, it gave me dignity. >> reporter: bronxworks is a community-based organizationelping people navigate this complicated rental assistance application process. >> this is very typical of what we see in immigrant populations, english isn't their first language. even just uploading documents, not everyone has a laptop at home, not everyone has wi-fi at home. >> reporter: she oversees this operation in one of the most underserved and low-income communities in new york. >> a lot of people in our community have history of shelter stays, and they're very high risk of becoming homeless. so they're doing homelessness prevention here. >> reporter: bronxworks helped anna apply, but ten weeks later her application is still pending. what kind of difference would that make fare you if this >> i would be the happiest leprechaun ever, blessed that there is goodness. >> reporter: new york has picked up the pace, to date disbursing $586 million to more than 45,000 landlords owed overdue rent. the state says getting relief money out the door as quickly as possible remains a top prio