also ultimately -- broughtn terms of what him down, it was not problems going on at the airline? you look at the fortunes of the airlines from the wall street standpoint, they turned around last year. then, in the fall, it's my sick -- isaac stepped down. in april, there had then a sopranos-style new jersey political influence battle. of the investigation and united's internal investigation, he had to step down. david: he was replaced by the interim ceo. i was struck by the stylistic differences. get-go, he was focused on changing the public perception of the airline. consumers and employees. he went out of his way to meet as many employees as he could. there is an open letter to consumers. he called up the much a loved ceo that turned around continental in the mid-1990's to meet in chicago and talk about how to rebrand the airline. those a push under munoz. and the acting ceo now. carol: munoz had a heart attack? aske: it was a commercial follow. last week it turned out it was not just a heart attack. he had a heart transplant which is a serious operation. still recuperating. un