brown. >> thank you, mr. chairman. ranking member brown, members of the committee. thank you all for the opportunity to testify today about our latest semiannual report to congress. we appreciate your continued oversight and leadership as we work together to strengthen our financial system. and ensure that it serves consumers, responsible businesses in the long-term foundation to the american economy. i would reiterate, mr. chairman, that we take very seriously the oversight that we get from congress. these hearings are from the senate banking committee which are required by law. it's important oversight for us. we listen carefully for what is said and take it to heart as we go about our work. next week marks five years since the passage of the dodd/frank wall street reform and consumer protection act as has been noted. and it's four years since the consumer bureau actually opened its doors. as you know, congress created this agency in response to the financial crisis, with the purpose and sole focus of protecting consumers in the financial marketplace. we understand our responsibility to stand on the side of consumers, and ensure that they are treated fairly. through fair rules, consistent oversight, appropriate enforcement of the law, and broad-based consumer engagement, the consumer bureau's working to restore people's trust and confidence in the markets they use for everyday financial products and services. to date the bureau's enforcement activity has resulted in more than $10.1 billion in relief for over 17 million consumers. our supervisory actions have resulted in financial institutions correcting many subpar and illegal practices. and providing almost $200 million in redress to over 1.6 million consumers. we've now handled as was mentioned more than 650,000 complaints. a matter that is particularly important to us. from consumers that address all manners of financial products and services. these consumers are your constituents in each of your states. for example, one excerpt of a complaint from a service member in alabama reads, we opened an account. we paid as agreed until we were unable to pay the full amount. we agreed to pay a lesser amount and paid by allotment. the company got a judgment against us while i was training. i was informed of it when my wages began to be garnished. we've asked repeatedly to have this be fixed. we have paid the company nearly $25,000 over the past 11 years for furniture. the furniture is not lasted. however, the payments and ruin continue. we need assistance as we have tried every other step possible to fix this without aid. another excerpt from a consumer in my home state of ohio and ranking member's home state reads, i elected and agreed to a reduced rate payment plan with a student loan servicer. my monthly payment was incorrectly allocated which was resulting in late fees and delinquency notice. after speaking with customer service representatives, no resolution has been reached. these are the stories that motivate us in our work. in this our most semiannual report to congress, we attempt to achieve our efforts on behalf of the consumers. consumers fell victim to various violations of consumer financial protection laws. along with over 32 million in civil money penalties. for example, we took action again a company for illegal debt collection practices that resulted in $2.5 million in relief for service members. we also stopped an illegal kickback scheme for marketing services which resulted in 11.1 million in redress to wronged consumers. we worked with the department of education to obtain $480 million to student loan borrowers who were wronged by corinthian colleges, for a for-profit chain of colleges that has since declared bankruptcy. the bureau also issued a number of proposed final rules. in october 2014, we issued a final rule to reduce burdens on industry by promoting more effective privacy disclosures from financial institutions to their customers. in november 2014, the notice of proposed rule making provides consumer protections for the first time for prepaid cards and accounts that have no such protections. in december 2014, the bureau issued a proposal to clarify various provisions of the mortgage servicing bureaus. in january 2015 the bureau proposed further changes were made to the mortgage rules to facilitate mortgage lending by small creditors, particularly those in rural or underserved areas, community banks and credit unions. this would increase the number of financial institutions offering different types of mortgages in rural or underserved areas and adjust the business practices to comply with the new rules. as the data driven institution, the consumer bureau presented several reports during this reporting period that highlighted important topics in consumer finance, such as medical debt, arbitration agreement, reverse mortgages, and consumer credit scores and credit reports. we released a tool kit that will encourage consumers to shop for mortgages and better understand how to go about the important task of buying a home. in the years to come, we look forward to continuing to fulfill congress's vision of an agency that's dedicated to cultivating a consumer financial marketplace based on transparency, responsible practices, sound innovation, and excellent customer service. thank you for the opportunity to testify today. mr. chairman, i look forward to your questions. >> thank you. director cordray, you've said many times that you're accountable to congress. however, you get to determine your budget and how to spend it. neither congress nor the fed can tell you how to allocate taxpayers' money. many members of congress have expressed strong disapproval of your costly building renovations which include a waterfall and four-story glass staircase, and now stands at more than 3 1/2 times, my understanding, the original estimate. has this disapproval by people caused you to change your renovation plans in any way? and if so, tell us what changes you've made, if any. >> two answers to that question. the first on the overall issue of accountability and oversight. we are accountable to this congress in numerous ways, that are in our statute. the gao does a regular audit of our expenses, and expenditures each year, which is not common to federal agencies. we are subject to an independent audit also by our statute. we're subject to reviews by our inspector general, which have been vigorous. i'm required by law to testify in front of this committee, that's where the congress puts the jurisdiction, and has seemed appropriate in your oversight twice a year. and the house financial services committee twice a year. we have numerous other accountability mechanisms as well. and like the other banking agencies, we are not subject to the appropriation process, but that is not unique. it would be odd if we were different from the others in that respect. as to the building project, that has been overhyped and misrepresented. the building costs have remained essentially static from before we took on this building, and the office of thrift supervision had performed an audit that saw that the building was in disrepair, and needed an overhaul if it was going to remain a productive government asset. the construction costs have been pretty steady between $95 and $120 million, approximately. we recently let the contracts do competitive bidding and they come in thus far underbudget. and the gsa is managing the program which feels more appropriate to me, they know more about it than i do, and they have stated this is an appropriate government renovation project, well within the cost estimates of similar projects. that's my understanding of that issue. >> thank you. yesterday the bureau announced a settlement of an enforcement action against american honda finance corporation, one of the nation's largest auto industries. as part of the settlement, honda, it's my understanding, must substantially reduce or eliminate entirely the ability of auto dealers to raise or lower the finance rate offered to consumers. a recent american banker article quoted from a leaked cfpb memo stated that the bureau is seeking to accomplish, quote, the significant limitations of dealer discretion. considering that auto dealers were explicitly exempted from the cfpb's jurisdiction in dodd/frank, how can -- can this be seen as anything other than a back door effort to regulate the auto dealers, which were basically exempt from dodd/frank? >> three things on that. the first is, we and the justice department -- we're not alone in enforcing the equal opportunity act. we work together on that. we did resolve a matter with honda yesterday. and it's to honda's credit, i would commend them, they have taken far-reaching steps to constrain the discretionary markup, which we think has led to discrimination for consumers. and the justice department thinks has led to discrimination for consumers. it was industry leadership that honda demonstrated yesterday, and i commend them for that. second, in terms of our responsibility here, we have been very careful to observe a line that was not necessarily an obvious or logical line that congress drew, which was to say that the consumer bureau has jurisdiction over auto lenders. but does not have jurisdiction over auto dealers. that jurisdiction, as i understand it, is given to the federal trade commission. we feel that means that the law has spoken clearly, that we have a responsibility to address any sort of issues of discrimination, or other violations of the law by lenders. but not by dealers. that may be illogical, but that's the line we have. and we have taken our responsibilities seriously there. as i say, we have a partner in this work, which is the department of justice. and we work together to address these issues. i think that's been appropriate. but i'm always willing to hear more from members of this committee, and members of congress. we are simply looking to enforce the law, and do it accurately and appropriately. >> on march the 26th, the bureau released an outline of its proposed plans to end payday debt traps. every state, it's my understanding, either regulates or outright prohibits payday lending. what analysis did the bureau conduct of state laws and regulations prior to deciding it should preempt their regulations? and if you have it, could you provide that analysis to the committee? do you want to comment on it? >> sure. in our statute, there were four issues that were very explicitly given full jurisdiction to the consumer bureau. mortgage origination, mortgage servicing, payday lending and private student lending. those were specifically called out in our statute. we've been working on the issue for years. since we became an agency. we have published two extensive white papers that really detail our analysis of this market. they involved scrutiny of upwards of 15 million loans. it's the most comprehensive work that's ever been done on this industry. what we concluded from that was that the problem of debt traps, rollovers of loans, was a very significant problem for consumers, and who are in the small dollar loan market. there is a representation this is a product that people get a loan, and repay it, and they get in, get out, and don't end up in a trap. and what we found was that well over half the loans are repeat loans, in sequences of 6, 8, 10, 12 loans, where people are living their lives off of 400 or 500% interest. that's the issue that we're looking and working to address. it is a very complex issue, i will say. we want to preserve access to credit for people who need that credit, and we recognize there is a demand for that credit. at the same time, we do not want consumers to end up harmed by being stuck in a debt trap they cannot get out of. and harming their finances. that's the dilemma we're trying to confront there. >> thank you. senator brown? >> thank you, mr. chairman. before i begin questions, i'd like to comment on recent attempts to undermine the consumer bureau. last month, the house appropriations committee passed a bill that kills the cfpb's independence. similar attempts have been made in the senate, including the idea that the cfpb governance should be changed to a commission. the argument is that it would be better led by a commission is clearly designed to cripple the bureau and set up one nomination fight after another. we are, i believe, the only committee in the senate to hold a hearing on any of our nominees, most of whom were sent to the committee in january. in contrast in 2007, when senator tester and i joined this committee, when we were in the seventh year of the bush administration, this committee had three nomination hearings and reported out a dozen or so nominees before the august recess. we have important jobs open waiting for us to act, from a fed nominee, to the treasury undersecretary for terro