bruce oka did go to some. not agree with how he conducted himself but he took the time to attend and understand what was going on. it is important that some of you besides malcolm heinicke get some of these questions answered or see for yourself how operations work. not just from one company but maybe several or to go to the town hall meetings or thexd tacf it is existing again. that is the question that should be resolved and you should hold an agenda item. that is the one good thing that nathaniel ford did due to agree the tax exempt it became a useless and a day. regarding these items before you, there was a town hall meeting but the outrage was so terrible. the director decided information needs to get out earlier. with regarding these, there has been little outrage and the impact on the industry as great in some areas. that -- [unintelligible] without more outreach. the average cab driver comes from a country where english is fánot their first language, did not get the american education, and understands