. >> reporter: bsi financial services took over the loan. turning to their 98-year-old great grandpa for help. >> i had to do it. >> reporter: what he was able to do was qualify for the mortgage through a gi bill. great grandpa george could buy the home so the family could keep living there. >> oh my goodness, we are going to save the house. >> reporter: it had already postponed the sale of the house six times to allow the family time to find other remedies. bsi denied receiving documentation the loan had been pre approved. the company demanded full payment in full within 24 hours. >> we told them they had a buyer. >> reporter: the family now packing up and ready to vacate. bsi sold the home to an investor. the investor plans to flip the home and re-sell it. for latoyia, this is about the children. >> they ask me every day, do we have to move? do we have to move? and i tell them, we have to. >> reporter: there is good news. great grandpa purchased a home in vallejo. and says everything is going to be fine as long as they are together. now, i

. >> reporter: bsi financial services took over the loan.ning to their 98-year-old great grandpa for help. >> i had to do it. >> reporter: what he was able to do was qualify for the mortgage through a gi bill. great grandpa george could buy the home so the family could keep living there. >> oh my goodness, we are going to save the house. >> reporter: it had already postponed the sale of the house six times to allow the family time to find other remedies. bsi denied receiving documentation the loan had been pre approved. the company demanded full payment in full within 24 hours. >> we told them they had a buyer. >> reporter: the family now packing up and ready to vacate. bsi sold the home to an investor. the investor plans to flip the home and re-sell it. for latoyia, this is about the children. >> they ask me every day, do we have to move? do we have to move? and i tell them, we have to. >> reporter: there is good news. great grandpa purchased a home in vallejo. and says everything is going to be fine as long as they are together. now, i wan