. >> the thieves bought four pairs of high end bulgari sunglasses. she called the store to report the charges she got put on hold. >> that went forn hours. >> i went to the home office. >> we can assure you it's fine. >> it wasn't. she got a bill for $2,000 for those expensive sunglasses. ma macy's told her it was investigating but she got a notice saying charges were correct. she told macy's thieves used the card and the store should have caught it. >> she said you have a balance of $1915 and minimum payment is $113. i can take that over the phone. >> she contacted 7 on your side. macy's reversed those charges. a spokesperson saying may pollings for any inconvenience she experienced. >> it does make a difference. i love 7 on your side. >> she did not say why it was so difficult or why it denied the fraud claim in spite of it being true. the federal law protects you from having to pay fraudulent charges after it is reported stolen. now, i want to hear your questions so i'll be in san jose on friday from 4:00 to 7:00 p.m. to meet you. >> what a great

. >> the thieves bought four pairs of high end bulgari sunglasses. she called the store to report the charges she got put on hold. >> that went forn >> i went to the home office. >> we can assure you it's fine. >> it wasn't. she got a bill for $2,000 for those expensive sunglasses. ma macy's told her it was investigating but she got a notice saying charges were correct. she told macy's thieves used the card and the store should have caught it. >> she said you have a balance of $1915 and minimum payment is $113. i can take that over the phone. >> she contacted 7 on your side. macy's reversed those charges. a spokesperson saying may pollings for any inconvenience she experienced. >> it does make a difference. i love 7 on your side. >> she did not say why it was so difficult or why it denied the fraud claim in spite of it being true. the federal law protects you from having to pay fraudulent charges after it is reported stolen. now, i want to hear your questions so i'll be in san jose on friday from 4:00 to 7:00 p.m. to meet >> what a great thing to do.