. >> butler boulevard, hello? >> the conversation abruptly ended and quinn sounded angry.t was easy to imagine the tremendous stress she must be under. reid was growing increasingly worried for his wife's safety. >> remain calm. she's probably going to call back again. >> the first time she was screaming, crying, help. >> reid stayed at the sheriff's office as surveillance teams scrambled to get in place at butler boulevard. investigators also needed more time to get $50,000 cash together for the ransom. but only 30 minutes later, another call came in. >> hello? >> it was quinn again, instructing reid to head to a different location. he was now to go to a chick-fil-a restaurant. >> take the convertible top down and wait in the parking lot. >> i want to see you. i want to exchange you for the money. i am not giving the money without you. hello? >> now investigators rushed to get teams in undercover cars in place at the chick-fil-a. but before reid left for the chick-fil-a, he got yet another call. there was a problem at the money drop point. >> they spotted three fed cars n