c.e.r. t. ergesy response team. -- neighborhood emergency response team. the issue about bias, i'm not sure i work -- i certainly do not work for the p.o. a. this was under the direction and control of the controllers office, and that's who we report to and work for in this study. so i appreciate you letting us make that pot point of plirks clarification. one of the other things under that bias and a notion that we didn't meet with community groups, we were working here in san francisco since july 2007. we actually exceeded the expectation of the city for the number of community meetings that we would go to, and in fact, we went to meetings in the middle of the night that citizens asked us to, and we went to community meetings all over the city. not the deppingt and -- not the depth and and breath that we did with the foot patrols. so that aside, the issue of monitoring. pause you have, all of you as volunteer commissioners, and then you have a limited staff, your monitoring is going to be a difficult task. we have seen the lack of compliance. while their