. >> you also like the outdoor adventure chain rei, amazon.com, cablevision, bi-lo supermarkets, liveexpression, orvis, crutchfield and microsoft. not so happy are the nine companies on your naughty list. one of them is radio shack. why? >> there was an interesting situation with radioshack. we found out that some of their online prices differ from instore prices. we found when a shopper, reader of ours actually tried to buy an audio video cable, hdmi cable it cost twice as much in the store as online. he asked for an explanation, "nothing we can do about it, read the fine print." we don't like two-tier pricing like that. >> we reached out to radioshack. they told us "for 99% of our products we have the same price in store and online. from time to time we run pricing merchandising tests online to gauge consumer behavior. we do price match on our online pricing if a consumer asks for it in our stores." one of the biggest companies on your naughty list is verizon wireless. that's a major company to take on. why? >> and again, verizon has done very well in our surveys but this aspect of