. >> camille rivera is the deputy commissioner of new york's department of homeless services. it's the agency that oversees the city's shelters. >> tell me about the cluster site program. >> what about the cluster site program? >> the cluster site shelters. it seems like the city is paying private landlords quite a bit of money for these apartments. >> actually i would disagree with that, we're working, we've worked over the past year and half since the new administration first came into office to reduce our reliance on clusters. >> but last year the city actually increased the number of cluster units by 8 percent. >> we still reduced our reliance on it. >> what do you mean by that? >> meaning that we are focusing more on purposeful built shelters shelters that provide more robust social services for our families with children. >> a lot of the families we've spoken to, we've seen their letters and they're saying the landlord is getting paid $2,700 and there's people in the building paying rents of $500 to $1,000 dollars. >> the letters that people get include what is called so