candice nguyen: thanks for joining us, i'm candice nguyen. in an emergency when you have to dial 9-1-1, you trust someone will answer quickly to help you, but that might not happen if you're in oakland. we found oakland has the slowest answer rate of any city in california and despite how much we're all paying to the state, there's very little oversight. so we all pay a 30 cents surcharge every month on our phone bill for 9-1-1. now that might not sound like much but 30 cents each month on every phone line in california really adds up to nearly $200 million last year alone. we found as this money continues to grow, the agency in charge of managing it is falling behind. 9-1-1 calls going to busy signals. male: unbelievable. candice: others just ringing and ringing. male: [speaking spanish] male interpreter: i called the police so they could help me, but they didn't answer. female: ringing, ringing, nobody answering. candice: frustration with out of control crime, one man even rammed his tow truck into an suv to save a woman from an armed robbe

candice nguyen: thanks for joining us, i'm candice nguyen. in an emergency when you have to dial 9-1-1, you trust someone will answer quickly to help you, but that might not happen if you're in oakland. we found oakland has the slowest answer rate of any city in california and despite how much we're all paying to the state, there's very little oversight. so we all pay a 30 cents surcharge every month on our phone bill for 9-1-1. now that might not sound like much but 30 cents each month on every phone line in california really adds up to nearly $200 million last year alone. we found as this money continues to grow, the agency in charge of managing it is falling behind. 9-1-1 calls going to busy signals. male: unbelievable. candice: others just ringing and ringing. male: [speaking spanish] male interpreter: i called the police so they could help me, but they didn't answer. female: ringing, ringing, nobody answering. candice: frustration with out of control crime, one man even rammed his tow truck into an suv to save a woman from an armed robbe

now it's scary to go to work. >> reporter: she now worries any day at work could be her last candice nguyen, nbc news, oakland, california >> and we thank candice for that >>> we're back in a moment with tensions in the west bank, as violence from israeli settlers against palestinians rises what our richard engel and his team encountered, next. >>> we're back now with a closer look at heightened tensions in the occupied west bank as the israeli-hamas war rages on miles away, palestinians in the west bank are facing more threats from israeli settlers who seek to push them out. richard engel reports. >> reporter: the tiny palestinian village of at-tuwani is in the west bank, where shepherds still tend their flocks in scenes unchanged for centuries. sami huraini, whose family has lived here for generations, told me since hamas' october 7th massacre, jewish settlers have become far more aggressive in their long campaign to drive palestinians from this land and the idea is just to make your life so hard that you'll leave? >> to make the life unlivable, unsustainable, unsafe. just at some

candice nguyen, nbc news, oakland, california. >> and we thank candice for that.back in a moment with tensions in the west bank as violence from israeli settlers against palestinians rises. what our richard engel and his team encounter, next. of course the hot sun can be tough on vehicles too you need weathertech all year round! come on, protect your investment laser measured floorliners and cargoliner will shield the carpeting from sand and snow for your interior, there's seat protector and sunshade plus, mudflaps and bumpstep for the exterior order american made products at weathertech.com surfs up yeah, right ♪ febreze man: i don't about y'all, but when it comes to working from home, i gotta have every part of my house clean. that means tidying up, then spraying my febreze air mist, to leave every room smelling fresh and clean. with that done, it's time to get to work. ♪ la la la la la [sneeze] dude you coming? because the only thing dripping should be your style. plop plop fizz fizz with alka-seltzer plus cold & flu relief. also try for fizzy fast cough relief

claire muldoon and candice holdsworth candice , um, candice holdsworth candice, um, are .ually, claire, you're talking about new brexit fingerprint checks. yes so what are these? >> so this is a front page of the eye this morning. new brexit, fingerprint checks, fingerprint checks for uk travellers start in 2024. is this more anti—brexit narrative. is this a discourse that we want to hear? six months before the next, um, holiday season, next yearin next, um, holiday season, next year in 2024, uk travellers face new eu next year. it's only there . what's going on? what is there. what's going on? what is going on? um, the government, through their visa control and passport service, has developed through an it company. the ability to read finger prints. okay, so first we have the eye scanned , um, passports available scanned, um, passports available to us to pass through, um, checkpoints and immigration. and that doesn't seem to be an issue. why is it people who have passports find it difficult to and have to queue up to get into countries when they've got hordes of illegal i

with the investigative unit, candice nguyen, nbc bay area news. >> thank you candace. if you have an idea called the number on your screen. >> jeff ranieri here right now and this might be the best and most sunniest date then we have . >>> we have some rainfall hanging on in the seven-day forecast. eventually some colder air as well. going into the microclimate weather and you are starting to get into that christmas spirit, check it out, san jose christmas in the park going strong even on a wednesday night in the best part of this if you're headed out there is it is absolutely free. if you are going that way or anywhere tonight you need the jacket. 58 degrees with a light wind out of the north northwest at five. once we hit midnight we go down to 49. there is chance of patchy rays of fog through tomorrow morning. overall the largest thing is a high cloud cover moving and across the area and pretty consistently here. and watch this as we head through the day tomorrow we are hard-pressed to get in on full on sunshine here in the forecast. not nearly as sunny as it was at

. >> investigative reporter candice nguyen has the exclusive story. >> reporter: we are talking aboutansit. our investigative team looked into violence against the drivers five years ago. after the pandemic, we started riding the bus again and found the problem is worse. >> assaulted. >> reporter: we reviewed dozens of surveillance videos the past two years showing bay area bus drivers being hit. pepper sprayed, shot at and even kidnapped by a passenger with a machete. >> turn around bro. >> i can't make this turn. >> reporter: from 2008, to 2021, the federal transit administration or fta says assaults on transit workers increased 121%. bay area bus drivers tell us recently the attacks have been more frequent. and more violent. nbc bay area look at surveillance videos reported on these attack ins 2018 prompting calls for national safety measures ac transit bus driver tina was one of the bus drivers assaulted in the videos. we are sitting down with her now because she was attacked again this year and suffered an acute head injury. >> have you ever feared for your life? >> when a kid pu

with the investigative unit, i'm candice nguyen, nbc bay area news. >> when candace broke the story incovering the issue with oakland's 911 system. to watch her reports just go to nbcbayarea.com/911. >>> all right, a date has been set. california regulators say in february, robo taxi company crews will have to answer to accusations it attempted to cover up an accident. you may remember in october, a driverless cruise car hit and dragged a woman after another car hit her in san francisco. the california public utilities commission say crews allegedly told them it stopped immediately. first reported on the accusations weeks ago and the days after, crews showed a portion of the video to nbc bay area investigator bigad shaban. cruise has denied the allegations. >>> well, they say something has to give. the center bike lane that was recently installed along valencia street in san francisco's mission district has shop owners frustrated. they said it is just bad for business. so today, they protested in the bike lane which runs for several blocks. they are calling on the sf mta board to end t

you can watch candice's full report tonight at 11:00.lso watch all of our investigative reporting anytime at nbcbayarea.com or simply open the nbc bay area app. click on "investigations" right there at the top of the page. >>> we like this. a lot of smiles at levi's stadium this evening. the 49ers weren't even playing. instead, the players did show up to help bay area families. the niners' annual hope for the holidays event for underserved families. look at that. hundreds of cars lined up. about 30 players -- hello to brock purdy right there -- including purdy and george kittle loaded up cars with food and gifts. >> personally, i'm so proud to be part of an organization that does things like this. this is my favorite function that we do the whole year, community service event. you have 20 to 30 players out here and their families, wives, kids, employees, coaches' wives are out here taking time to give back and help out these families. times aren't always fantastic for everybody, and the fact we can spend a couple of hours of our time to

we've got candice holdsworth and i want to talk to you about candice. why it's . candice.t's hard to say no, no. >> what's hard to say no to invitations? >> no . scientists have said say >> no. scientists have said say somebody say somebody is quite nice in your life and you're pleasant. they're they're harmless sort of being. and they keep asking you to go to their house and you think, i don't want to go to your house. do you want to go to your house. do you want to go to your house. do you want to go? but anyway, it's just such a twisting of the truth. >> this nice. >> this nice. >> this nice. >> this is not about you, right? >> this is not about you, right? >> it's not about this person gets the neck the whole gets it in the neck the whole time that don't. you don't time that i don't. you don't take calls. you don't meet take my calls. you don't meet up. but then i reach out to meet up. but then i reach out to meet up and let's have some christmas cheeh >> let's christmas cheer . >> let's christmas cheer. >> let's christmas cheer. >> so you do want to spread >> so say y

. >> joining us now is investigative reporter candice nguyen. not one application processed for an entire year. how does this even happen? >> yeah. i read a staff report recently. the people in charge of processing those applications had left the city. we don't know why they left, but we're hearing that's why those job applications were not reviewed. there was no one there to review them. and on top of that, we found the h.r. department in oakland still is without an h.r. director right now. another crucial role the city is trying to fill. >> you've been covering this for quite some time now. talk to us about how bad these 911 response times are in oakland. >> yeah. they're actually worse than what we initially reported over the summer. i told you that according to state data, oakland's average 911 answering time was about a minute, four times the 15-second state standard. but since then, callers have been telling me, have been telling that council member, that they have been waiting on 911 10, 15, minutes for a dispatcher to pick up. people han

thank you so candice our guest connie, i would like candice to address your question was in view of the issue of modalities she has some interesting modalities, if you will, methods of bringing emma husband. and i mean i still have my coffee cup but you. promoting documentary editing by outreach to people who may not normally. the the papers and that was the question that was was asked that i thought she could really jump in on that. yeah well i should say that the emma goldman papers is now at last at the end where we publishing the very last. of four volumes of her selected and we published. 22,000 letters of emma's and so we have done so much but the beginning was ten to highlight fact that so many people, so many think that they know everything that emma goldman said or did and they don't. and so we try to things that are fun really. so our mugs, for example, have a picture, a mug shot photo of emma goldman on the mug in this spirit of people put their coffee in that a quote that's says sooner later the american people are going to wake up and. so that's been really fun to do and it

candice. so to have that political component with us as part of kind of an a promise. steve, by design, gemini, says able continue to collaborate with china on penders. but in the meantime, these cute fluffy diplomats will be sorely missed invalid. and as they had back to that on such a lands. as you're watching your news from berlin of next is our tech show ship, which looks at whether a i can help to protect animals from distinction. and don't forget to send to you more news and information on our website to you to view doc. com and you can follow us on our social media accounts are handled, is dw popular phone, any s team here? thanks for watching the house. i mean for a station in the rain forest continue, carbon dioxide emissions have risen again. the people of the world are committed to.

candice, you showed me how this is done in the newsroom tonight. >> it's from the office. >> some people consider it a way to challenge what is around them. >> when we were younger, we would run, and jump, climb. what if you never lost that feeling? a lot of people consider the discipline and you have the skills to get away from danger and get to safety. >> you were jumping over desks. it was impressive. parkour began in paris france in the 90s. they would scale walls, jump from ledges, two benches. >>> the first ever festival in the bay, philippine groups held a town holiday event. it features live music, dancing, and traditional foods. they sold traditional bags and clothing. we were there to help celebrate what people call burma. it is the month between september and december. >> during the bird a month, one thing that filipinos led to do is to have a good time and to celebrate. >> christmas came early for the kids there. they all got toys donated by the toymaker funko. >>> there was another special toy giveaway. it was put on by the davis street community center. the event has been g

with the investigative unit, candice nguyen, nbc bay area news. >> thank you. and if you have a story for candice or our investigative unit, call 888-996 tips. >>> a security scare for president biden. new video shows his reaction as a car collided with the suv in his motorcade. >> there's president, looking to see what happened and security whisking him away. it happened as he was leaving campaign headquarters in delaware. they heard the loud bang. agent quickly sprung into action, cornering the car. no one was hurt. but no word yet on who was driving at that car or what led up to that crash. >>> continued calls for a cease-fire from the bay area. a small group of protesters rallied outside nancy pelosi's san francisco home, organized by the peace organization code pink. speaker's called for an immediate cease-fire. they say the u.s. aid to israel should be conditional. this is the second protest held outside her home. >>> police on the peninsula are asking for help finding a carjacking suspect near this marshall street complex. the victim was hit on the back

ahmed and candice holdsworth.ext hour and we'll be hearing why london gp is being why a london gp is being investigated extremism. investigated about extremism. don't anywhere . don't go anywhere. >> looks like things are heating up . boxt boilers sponsored hours up. boxt boilers sponsored hours of weather on gb news is . of weather on gb news is. >> hi there. it's aidan mcgivern here from the met office with the gb news forecast. it's a grey start out there for many of us. a lot of low cloud rain and drizzle in the east, but the brighter skies are emerging towards northwest as low towards the northwest as low pressure away . it's pressure moves away. it's a weakening area of low pressure, weakening area of low pressure, weakening the weather fronts, just areas of cloud just bringing areas of cloud quite low cloud quite extensive, low cloud across eastern england with some outbreaks of light rain and drizzle moving in from the north sea. that will be on and off through the day. but brighter skies start to push int

. >>> nbc bay area investigative reporter candice nguyen first broke the story.watch her reports, head to nbcbayarea.com/911. >>> let's take a live look outside across the bay area where we can see the fog not letting us see much of anything in some spots, especially in palo alto and san francisco. meteorologist kari hall has been monitoring all of this. we're going to see this stick around for much of the morning, right? >> yeah, the dense fog advisory really hitting the peninsula pretty hard. if you do have to drive anywhere from san carlos to san francisco, even up to novato, we've seen visibility in some spots just a few feet above your headlights or beyond your headlights. so be really careful, slow it down. at least it is clear in parts of the south bay and the tri-valley. also included in the dense fog advisory, we are going to see clouds lingering, going to mid-60s this afternoon. the south bay will get sunshine and temperatures reaching into the low to mid-70s. we'll talk about changes ahead. >>> mike, the fog a factor for the drive. >> right. it was vis

candice think lexi crude to the coast to export to foreign markets. president 70 c later because the north degree fast might to timeframes where you're taking the pitch pipeline before what she did. this definitely got really good image you needs. why don't you be there to find that and we, we support. i always said it was the pipeline, and lucian was after the whole trip, but biplane only bit bucket them in and i said no that's we live up in a new window and nobody here or the government determined to build the refinery to begun. pressurizing locals in kabbalah to get out of the way and didn't bid to limit compensation payable for lost crops. they issued an effect. they told us in order you will start to live full cups at the con, tickling done 3 months or 6 months. the ruling left many families like innocence, short of cash, and on the able to pay school fees. most of us had to leave school that didn't compiled president mas 70 was under increasing pressure to back down on these opposition to the idea of a trans national oil pipeline. so that's why we said one day, the whole, every

core data a because the political systems and individuals countries and in many kinds individual candice failure to to address the challenges facing is the challenge. and so we have to look at the, the end result and resolve the problem is in this topic. so we talk about the african, the average of attendance, the one who suffers from the breakdown or that conflicts, probably spencer in sit down. you mentioned that separate times to challenge you seems to done at also able to ends in bob boy where there's the political issues of these on the p, f and the opposition. and so all of that you intervened in some of those. how do we begin to get chief to the solution issue as to how african leaders come come together to say no, you shouldn't go beyond this level. would remember that what they used to be this? um, i think a peer review mechanism which you will pop of the buffering at the time you for my president of my job to show the boss and job. and so many of us, how do we begin to bring back that consciousness amongst african leaders in solving your own problem on the, on the, on the conti

candice. thank you so much and uh, thank you to for watching. you can see the program again any time by visiting our website, l, just air dot com and prefer the discussion go through on facebook page. that's facebook dot com, forward slash ha inside story. you can also join the conversation on x. i'll handle is s h a inside story for me, told mccrae and the whole team here, bye for now the there is no title like cover in the world news like we do. we revisit places the state houses are really invest in that. and that's a privilege. as a journalist, the latest news as it breaks the lead drive of these really military jigs slowed down. short, 15 year old bustle data and then shop big year old item width in depth reports from us and says that it freed all women and children under a sci fi agreement that ended off to both sides place each other for violations. and the in this journalism leaflets wed drops by the occupation. what was the informing people to please to roughly district humanity is open the gates of hell in the seats. is that mean orlan

candice. thank you so much and uh, thank you to for watching. you can see the program again any time by visiting our website, l, just air dot com and prefer the discussion go through on facebook page. that's facebook dot com, forward slash ha inside story. you can also join the conversation on x. i'll handle is as a j inside story for me, told mccrae and the whole team here, bye for now the in the fall of latin america for most of my career, but no country it is a like. and it's my job to shed light on how and why did we fires rage out of control and believe use amazon regents with the climate phenomena in nino getting south america this year. temperatures are higher and droughts more severe. unable to control the plains. olivia has appealed for international health. brazil is facing it's soon. disaster with fires destroying the front the now the world's largest, tropical wetland, and menial and climate change have not only caused drought in the amazon. they're also responsible for unusually heavy rain storms in the south of brazil. government o

they did an up, candice, them about 20 years. 20 years. i mean that was a, that's a big. it took a long time for them to a to a bad the rush. it isn't the taliban in this game? right? no worries. okay, good, exactly. but that's why this isn't for them. they still regard this as a good investment because again, even $61000000000.00 a lot of money. um. but it's nothing is bucket change for the united snow in went to just split the difference, but the difference is with the difference. keep it going until the election. great . it makes sense. and the very least, the very least. okay. part in jumping now does agree a bit both of you to a crate of goodness that i think. so let's, he's going to be pushed out by the button. ministration deal is going to be struck and he's going to be going out possibly before the ne, so the stay warner placements in the middle of a military way already is a home to military man. i mean, probably, i mean that's, that's the most likely scenario isn't it? is that the, the commander in chief himself will what will take of a seems to be popular and h

i'm candice nguyen, nbc bay area news. >>> happening this week, two european prime ministers will bebay area. the dutch prime minister and the prime minister from belgium are visiting for an economic mission. the trip will focus on the semi-conductor industry. they'll be in oakland on wednesday and then will head to stanford, microsoft and nvidia to discuss artificial intelligence. >>> still ahead. fed up and willing to do something about it. the bay area man who got so tired of illegal dumping he decided to clean it up himself, and how he's inspiring others to pitch in. it's a story that will make you bay area proud. >>> approaching midnight, visibility is dropping off. we're likely going to see more of this for your morning commute, ahead of more rain commute, ahead of more rain chances [narrator] covered california is a free service from the state that's already helped millions of people like you get and pay for health insurance. with financial health to lower the cost of health coverage, you could get a quality health plan for less than $10 a month. every plan covers preventive c

candice.e covid inquiry next week and is it's been made known he's going to apologise. yes. >> yeah . yeah. so this is going >> yeah. yeah. so this is going to be quite a big story next week i think. and it's covered in the times. johnson's in the times. boris johnson's going apologise for what he going to apologise for what he says complacent . see, at the says was complacent. see, at the start of the pandemic , he's start of the pandemic, he's going say that he he going to say that he he undressed intimated threat undressed, intimated the threat of because he looked at of covid because he looked at sars and mers and they sort of amounted to nothing. so he thought be the thought that would be the same thing. ultimately defending thing. but ultimately defending himself against his critics, he's going to say, did he's going to say, but we did make decisions. make the right decisions. ultimately all the lockdowns were well timed . the uk does not were well timed. the uk does not have anywhere ne

candice bergen: it was a happy, gentle american family of the 1950s.zzizie: how mucuch do you need? david: never mind pop, that's okay. ozzie: no don't worry about it, you can pay me back. david: honest pop, i don't want it. ricky: what's the matter with you david, you got rocks in your head? linda lavin: the kids were very polite. everybody was very nice to each other. those e were not real peoeople, but ththey entertatained anand delighteted us. jijim: alrightht kids, dininns onon, we're e sitting down. jennifer armstrong: when you get to father knows best, it's very patriarchal, dealing with tiny little problems. jim: ah.h... a quietet eveningt homeme. i could d use it. [slam] billy gray: and i played bud. bud d usually had a problem with the truth telling, on s some level.l. jim: w what was alall thatat racket upstairs? bud: i didn't hear anything. billy gray: father knows best represented the good life; the amamerican dreream. jim:m: i'll readad you one story, t then off toto bed you. bob: and then leave it to beaver enters the sitcom realm in 195

we must immediately pass rue mad security aid for israel so we candice arm and dismantle hamas. 400 members of the chamber would easily support a clean security and humanitarian assistance package for israel and it's shameful our new speaker chose to play partisan political games with support for israel. for the american people watching, the bill that passed out of this chamber says we'll stand with israel, absolutely, only if we defund the police for billionaires and wealthy tax cheats. that's the choice that this body had. and it is shameful. when someone's house is on fire we done say hey, we'll put out the fire as long as you let us not pay for a bunch of i.r.s. agents is go after billionaires and wealthy tax cheats. you help them when their house is burning down and right now that's what we're watching in reehl with israel security assistance and humanitarian aid that we need to provide to the palestinian people in gaza. an overwhelming majority of members support standing with ukraine and standing with israel if we could get a clean vet on this bill on the floor it would pass. it's ti

with each group or team that's working on it led by our assistant general manager and bar director, candicenueva , they'll add their own special. secret. i can't really tell you. i was just going to say, what is in it? marianne, do you tell you what's in it? but i can't tell you the quantities. so basically, as i said, the eggs. so we use the egg yolks, the egg whites go back to the pastry team and she makes lovely white, very fluffy light cakes for us. and it is then the eggs are separated, cracked. they're cooked, but very carefully so they don't overcook and curdle. and then it's the cream on glaze base and that's cream, sugar and that is. and the egg yolks and that has to be dealt with carefully as well. so it doesn't overcook, it doesn't curdle. that's all put in an ice bath and then it's put into the large containers and that's when the alcohol and the liquors are added. so it's sherry, it's rum, and it's brandy. not telling you the is it potent? >> i mean, one of those. >> it could be. i don't know, because we sell out and i don't get to buy it. so i don't i don't know at this point.

and then also we have candid are, which is the owner is candice and we have these lovely new globe earringsit's she is inspired by the african diaspora. addition to also geometric shapes, which you see the globe areas there and then lastly, we fund sees artisanal goods, which is over at uptown market front of right there, right actually downtown oakland. yeah. i think you're a different open makers. it's led by the black cultural zone. they have different vendors there. you can get candles. you can get children's books. i want to on the kids, of course, as a freshman. so definitely cop cars maxey cosmic. see and alfonso gonzales is the owner of snowfall to good tips when a nice way participate get something local. so this is really cool because i love going to this place. you have to show me. okay. thanks so i have we have the toss car and it's an illustration that i a few years ago the oakland fox theater. >> thank you. yeah. this is a really popular get and i'm just through. so we've got napkins. we do. we have i we have a lot of print napkins we also have a lot of matching things. so we

nbc's candice nguyen reporting for us. >>> and we'll discuss what the biden administration wants to heart, you did it, you did it... ♪ centrum silver is now clinically shown to support cognitive health in older adults. it's one more step towards taking charge of your health. so every day, you can say, ♪ youuu did it! ♪ with centrum silver. - [narrator] power outages are unpredictable, inconvenient, and disruptive to your life. posing a real threat to your comfort and safety. when the power goes out, you have no lights, no refrigeration, no heating or air conditioning. your well or sump pump won't work. your modern daily electronics are rendered useless. and what if the power's out for days or weeks? are you prepared? you can be with a generac home standby generator. - with the generac, it powers our well or refrigerator, and my cpap machine, which are all things that we need to survive on a day-to-day basis - [narrator] when a power outage occurs, your generac home standby generator automatically powers up so your life goes on without disruption. you and your family are comfortable, safe