one of the things i'm very proud of, we do have a very strong bilink well staff, spanish, chinese, cantoo so soon -- cantonnese. >> supervisor fewer: i see to those are the business owners is that struggle with regulations that they have to abide by. also relocation cast -- costs, just the nuts and bolts of running retail in a really competitive environment, and they don't have a lot of access to a lot of mainstream information, so i also wanted to know what kind of measures are taken to actively record the efficacy of your program. >> certainly. i mean i think it's based on the number of clients that are served, but i think we need to be fine grained about that, as well. it's one thing when we're outreaching to businesses, whether it's monolink well communities or others, and they decide to definitely take up the services that we provide. that's actually one of the difficulties that we have right now, specifically with monolink wemonolink -- monolingual communities. we can make the education available. sometimes for a diversity of reasons, they may not choose to take the next step. i thi