caplin, itt. they'll not have the wherewithal. if they are not careful. if they are in a mandatory arbitration clause and lose the education, they may be charged with attorney fees for questioning the policies. >> nearly every arbitration clause says that a consumer, worker, whatever, is not allowed to bring or join in a class action lawsuit. they require you, if you have a dispute against them. you have to bring it and prove it by yourself. >> it's a get out of gaol free card for companies. >> they make it impossible to go after companies even if it breaks the law. >> they were at one time a noble means to right a wrong. class action lawsuits have become, in many cases, lawyer-driven lawsuits about the olive enough... >> kim lobbies in favour of arbitration as an alternative to class action. >> class action lawsuits is where the lawyers get millions, and we get let's money. >> as far as individuals are concerned. it's the one way that the every day consumer can hold big corporations accountable. >> i'm a member - i'm an every day consumer, and you are to