the third is caremark. do the right thing -- care more. is there a device you would give yourself?rust your judgment and learn more. i have always been impatient. perhaps i should have more patience. just enjoy it as you go along. i enjoy what i do. i love the industry, i love business, it is what i'd wake up thinking about, it is what i go a -- to bed thinking about. francine: what do you not like? mark: arrogance and incompetence tied up together. francine: that is quite a combo. mark: i don't like crisis and consensus. two words that don't go together. andmuch in business politics we strive for consensus. francine: is there someone you admire? or look up to? mark: probably not specific individuals that organizations. i think business and sports have a lot in common. the things they all have together. they have icons, leaf systems, values, and rituals. ritual -- the belief is that they can never lose. in religion and business, they have those same three things. francine: where do i see you in five years? mark: we have not done the transform face yet, we have so much work to do. i