and our third -- well, actually fourth speaker in this series, carl hanson with bird? >>> good afternoon, my name is jason. carl is still in la. i got here by the skin of my nose. my flight was cancelled and then delayed. any way, i'm happy i made it. i'm glad to be here. mostly because i'm here to listen to you to hear how we can improve our services for the community. i personally come from the shared streets world advocacy. i was a writer for la streets blog and worked as an associate director for the non-profit that publishes the san francisco streets blog. i'm steeped in the importance of shared streets issues and now we need to make sure mobility is ak eszable to people of all means and abilities. so very briefly about where we're at with bird, we're moving forward with being more aggressive on user education. we're in the process of designing an in-app video that all new users will be required to watch when they sign up that clearly illustrates where to ride, how to park. now we have a live feature in-app where users are required to photograph how they've parked