her name is carla garcia. carla, come on up. [applause] >> please excuse me. i'm a little bit nervous. i am a single mother. until july 9, i was a jobs not participant. in march, 2009, i was laid off from a local real estate brokerage because of the market meltdown. i was out of a job with very little income and a family to take care of. i tried applying everywhere, answering ads, attending job fairs, but only came up with a part-time job outside the city. i heard about the jobs now program from as ramona torres, who encouraged me to be placed as a public-service trainee with the city and county of san francisco. i interviewed and was placed at 170 otis as a public-service trainee performing administrative duties. [cheers and applause] after being employed -- after being unemployed for what seemed an eternity, the program gave me a new sense of being and i felt like myself again. my kids seemed happier and told me they were proud of me because i never gave up. working as a public-service trainee, i was able to brush up on my asman skills, attend staff training