. >> good evening carli pain with the sfmta the project manager. i am ♪ communication with muni riders and other san franciscans very frequently about counterpart shuttles. i receive e-mails dribble and e-mails that members of the board of supervisors forward to me with concerns complaints and questions. and in that avenue i often am trying to resolve the problems but have been telling me here's our proposed solution that we agree there's a problem and the feedback is we're do glad sfmta is doing something and we've also been to public meetings to the sfmtas policy and governance committee and our citizen's advisory committee. in 2011 and 2012 describing the scope of the effort the information we've tried to collect and in 2013 here's the policy approach and again in 2014 here's the specific policy we've been to on the ta citizen's advisory committee and their plans and program committee describing the 2012 and 2013, the for the >> let me ask it a different woo. eave heard and i see that as ground zero you talked about this where you visited people