my name is carol chong.ust now you show your sorrow to the family members and we heard their shouts and screams, especially in beijing, the hotel. so up to now they said you delayed the investigations. did you? and actually what is the evidence, exact evidence that you show to get the result? and some of the family members told us they want to -- they went to australia, they want to go to australia so could you arrange the trip for them? thank you. >> you will appreciate the missing plane was reported to the authorities and since then it was a matter for the authorities to take over the searching and finding the plane. and it is since then the domain of the authorities. but as i mentioned earlier, our focus, our center of action throughout this period, painful period, was to provide care and assistance to our passengers. certainly this is a time of extreme emotions and we fully understand that impact people, our family. in terms in how they react is emotional, as you may understand. as regards to going to au