this is carol miller. thank you for coming in.e per hour, per two hours on thanksgiving day? is it more? >> when you're taking the calls, it seems like it. we have a staff of 50. we'll probably take 10,000 to 12,000 calls. some of short and some of them are very long. >> 10,000, 12,000 over a couple of days? >> today. >> just today? >> today. my gosh. >> we're not the only ones clueless when it comes to cooking. >> let's just say cooking is not our forte. let's get to it. if you are waking up this morning and your turkey is still in the freezer, is it too late to start? >> it is not too late. >> start now. >> butterball has been making it better for these years to get the turkey to the table for people. if it's a little frozen this morning, there's some ice crystal in it, you can run it under cool water. that will loosen them up. if you can do knock, knock jokes on it, if possible and you're eating later today, you can debt it in a bath of cold water, turn it up side down and put it in there. >> how long does it sit in the water?

one of them is carol miller, who joins us now. welcome, carol. >> well, good morning.nksgiving. >> happy thanksgiving to you. well, how long have you been talking turkey? >> actually, this is my 28th year of talking turkey. butterball actually is there to help make thanksgiving better for all of the cooks out there. this year we're doing live chats. we're connected with facebook and twitter. and you can always call us at 1-800-butterball. we will be there today answering those questions. >> i had no idea. no idea. i should have called a couple years ago. >> one of those crazy questions that we'll be getting today is my turkey's not thawed, what am i going to do? the easiest way to thaw a turkey is right in the refrigerator. but it takes days, sunny. we don't have days this morning. >> that's right. if someone's watching right now, what should they do if their turkey hasn't been thawed yet? >> set it in cold water. if they've got time before company comes, put it face down in a sink of cold water and leave it in there as long as possible. in best case scenario it would